Retail Operations Manager

SAN International Group | مجموعة سان العالمية; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading retail company is seeking a Retail Operations Manager to oversee operations across various brands in Saudi Arabia. The role involves enhancing sales performance, ensuring operational efficiency, and delivering exceptional customer experiences. The ideal candidate should have 8-12 years of experience in retail operations and must be fluent in English and Arabic, showcasing strong leadership and analytical skills.

Qualifications

• 8–12 years of progressive experience in multi-region retail operations.
• Track record in driving sales and improving store execution.
• Fluent in English and Arabic.

Responsibilities

• Lead regional managers and store managers for operational excellence.
• Own retail sales KPIs and drive performance.
• Guarantee a seamless customer experience across all brands.

Skills

Leadership

Analytical skills

Communication

Problem-solving

English proficiency

Arabic proficiency

Education

Bachelor’s degree in Business Administration or Retail Management

Job description

Overview

Retail Operations Manager

To lead and elevate SAN’s brand retail operations across all brands and regions by ensuring every store operates with precision, efficiency, and passion.

The Retail Operations Manager drives sales performance, operational excellence, and brand consistency, turning SAN’s brand and retail network into a benchmark for lifestyle experiences across the Kingdom.

1. Retail Leadership

• Lead and empower Regional Managers and Store Managers to deliver flawless operations and consistent brand standards across all SAN brands.
• Translate the corporate retail strategy into clear operational plans and measurable store outcomes.
• Foster a culture of speed, accountability, and operational excellence throughout the retail network

2. Sales & Performance Management

• Own the retail sales rhythm and KPIs, traffic, conversion, UPT, ATV, sales per hour – driving performance improvement across all regions.
• Review store and regional results regularly, identify performance gaps, and implement corrective actions.
• Ensure stores are fully prepared and optimized for seasonal peaks, new launches, and promotional periods.

3. Customer Experience

• Guarantee a seamless and emotionally engaging customer experience that reflects each brand’s identity within SAN brands
• Implement Service Standards and train teams to create memorable in-store moments that drive loyalty and repeat visits.
• Manage customer feedback loops and follow up on NPS to maintain high service levels.

4. Operational Excellence

• Develop, implement, and monitor Store Standard Operating Procedures (SOPs) across all locations.
• Drive daily and weekly store execution excellence: scheduling, cash handling, backroom operations, visual merchandising, and housekeeping.
• Ensure strict compliance with health & safety, quality, and brand standards.

5. Retail Excellence & Asset Protection

• Lead the Retail Excellence & Asset Protection function to minimize shrinkage, improve loss prevention compliance, and strengthen operational controls.
• Build a culture of awareness and ownership around store assets through training and field audits.
• Monitor audit scores and implement corrective action plans for non-compliance.

6. Inventory Allocation & Flow

• Partner with the Inventory Allocation & Flow team to balance stock levels and maximize availability across stores and regions.
• Ensure that product replenishment supports SAN brands' “Weekly Newness” and fast-fashion model.
• Review sell-through rates, stock coverage, and transfer plans to avoid stock-outs and slow movers.

7. People Development & Leadership

• Coach and develop Regional and Store Managers to build a pipeline of future retail leaders.
• Promote a culture of ownership, empowerment, and continuous learning.
• Conduct regular training sessions on SOPs, service standards, visual execution, and loss prevention.

8. OPEX & Cost Control

• Manage controllable expenses (payroll, supplies, utilities, shrinkage) to achieve budget targets and store P&L efficiency.
• Implement cost-optimization initiatives without compromising customer experience or brand execution.
• Partner with Finance to track monthly and quarterly performance against operational budgets.

9. Store Openings & Expansion

• Lead the operational readiness of new store openings, including staffing, stock, visual merchandising, and cash operations.
• Conduct post-opening reviews to stabilize performance and ensure smooth handover to regional teams.
• Collaborate with cross-functional teams on refits and expansion plans to support SAN’s growth roadmap.

10. Cross-Functional Collaboration

• Work closely with Commercial, Marketing, Customer Experience, and Supply Chain departments to ensure aligned execution across brands.
• Translate marketing and campaign plans into in-store actions with zero defect execution.
• Provide insights and feedback to support data-driven decision-making and trend adaptation.

SAN Leadership DNA

• Lead by Experience: Start from the floor, inspire through action, not authority.
• Execute with Passion: Every detail matters because every detail creates the experience.
• Evolve Continuously: We don’t stop at better, we seek what’s next.
• Act as One Team: Different brands, one vision to create an exceptional SAN experience.

Qualifications

• Bachelor’s degree in Business Administration, Retail Management, or related field.
• 8–12 years of progressive experience in multi-region retail operations (preferably in fashion or lifestyle).
• Proven track record in driving sales, improving store execution, and leading large teams.
• Strong analytical skills with a data-driven decision-making approach.
• Excellent leadership, communication, and problem-solving skills.
• Fluent in English and Arabic.