Retail Coordinator

Swatch Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading luxury watch manufacturer is seeking a Brand Coordinator to manage retail operations across RADO boutiques in the Riyadh region. The role involves data analysis, inventory management, and supporting strategic initiatives including e-commerce and new store openings. The ideal candidate should have a Bachelor's degree in Business Administration, 3-5 years of relevant experience, and strong communication skills in both Arabic and English.

Qualifications

• Minimum 3-5 years of experience in retail operations or merchandising role.
• Strong interest in the luxury watch industry.
• Ability to extract and present retail data using BI tools.

Responsibilities

• Elaboration and analysis of daily retail reporting.
• Coordinate stock take checks and maintain inventory.
• Support in creating retail reports related to e-commerce performance.

Skills

Retail operations coordination

Data analysis

Inventory management

Customer service

Communication skills in Arabic and English

Education

Bachelor's degree in Business Administration

Tools

ERP or retail management systems (e.g., SAP, Oracle)

Excel

Job description

The company

The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewelry, watch movements, and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewelry brands, as well as by its two retail brands, Tourbillon and Hour Passion. The group's production companies also supply movements and components to third-party watchmakers. Additionally, the Swatch Group Ltd is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in sports event timing as the official timekeeper and data-handler for most of the Olympic Games in recent decades and major international sports events.

Job description

1. Elaboration and analysis of daily retail reporting and operational processes across RADO boutiques.
2. Act as a key contact for store teams regarding administrative inquiries in coordination with the Retail Manager and boutique managers across all KSA regions.
3. Process incoming B2B and B2C orders, customer inquiries, and warranty requests.
4. Support in creating retail reports and data analysis related to e-commerce performance.
5. Assist in analyzing sales and stock trends to support strategic purchasing decisions.
6. Plan and coordinate stock take (inventory) checks, including reporting and analysis for the local finance team as well as HQ team.
7. Maintain and manage inventory within the internal retail and POS systems (transfers, returns, credits, month-end closures, etc.).
8. Reorder store consumables such as watch boxes, bags, and display materials.
9. Submit attendance reports to the HR department for all store team members.
10. Prepare and manage retail statistics, including sales data, traffic, conversion rate, and collection performance.
11. Forecast sales potential for new launches and contribute to the automatic replenishment process.
12. Support the setup and coordination of new store openings.

Profile

The ideal candidate will ensure seamless execution of retail operations across RADO boutiques in the KSA region by delivering accurate reporting, supporting inventory and sales analysis, and facilitating efficient communication between store teams, retail management, and headquarters. Using data-driven insights, operational excellence, and proactive coordination, the Brand Coordinator plays a pivotal role in strengthening RADO's retail performance, enhancing customer experience, and supporting strategic growth initiatives, including e-commerce, new product launches, and store openings.

Professional requirements

• Bachelor's degree in Business Administration or equivalent commercial training.
• Minimum 3-5 years of experience in a similar retail operations, coordination, or merchandising role, preferably within the luxury or fashion industry.
• Hands-on experience with ERP or retail management systems (e.g., SAP, Oracle, Cegid, POS systems) is a strong advantage.
• Strong interest in the luxury watch industry, with a customer-focused approach and a commitment to retail excellence across operations and projects.
• Familiarity with omnichannel retail strategies and basic knowledge of e-commerce KPIs and platforms is preferred.
• Ability to extract, interpret, and present retail performance data using Excel, dashboards, or BI tools.
• Proficient in data and office management tools.
• Strong analytical mindset and attention to detail.
• Excellent communication skills in Arabic and English.
• Willingness to travel to support other cities as needed.
• Organized, proactive, and solution-oriented approach to work.
• Strong interpersonal skills and team collaboration attitude.

Location

Al Emara Valley, Riyadh (Riyadh), Saudi Arabia

Company address: Technocorp Trading LLC, 20th Floor, Hamad Tower, King Fahad Branch Road, Al Olaya District