Retail Admin

A. Lange und Söhne; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading luxury watch brand seeks a Retail Manager to oversee various administrative functions in its boutique. The role involves coordinating operations, managing inventory, and enhancing after-sales service to ensure exceptional customer experiences. Ideal candidates will have a Bachelor's degree, strong communication skills, and a proactive attitude.

Qualifications

• Up to 3 years in Sales and/or Marketing experience required.
• Strong business writing and verbal communication skills desired.
• Positive attitude and ability to work under pressure essential.

Responsibilities

• Manage retail operations and coordinate with marketing.
• Monitor after-sales service and maintain boutique stock.
• Support event organization, logistics, and media presentations.

Skills

Communication skills

Organizational skills

Detail-oriented

Fluency in English

MS Office (Excel focus)

Education

Bachelor's degree or equivalent

Job description

MAIN PURPOSE
Manage all administrative aspects of the retail business, including data entry, invoicing, goods reception, shipping, deliveries, order receipt, follow-up until delivery, delivery authorization, credit limit monitoring, and communication with retailers. Special emphasis on retail operations, including after-sales service.

KEY RESPONSIBILITIES
Retail (including after-sales service)
• Support Retail Director & Boutique Manager in organizing retail operations, archiving, and meeting follow-ups.
• Monitor and follow up on after-sales for client and boutique stock, ensuring efficient service.
• Manage boutique stock, including monthly stock takes, allocation calls, replenishments, and special requests.
• Coordinate with marketing on boutique snag works, manage supplies and petty cash.
• Ensure familiarity with retail policies, handle invoicing, document filing, and back-office procedures.
• Maintain marketing materials and gifts stock, track distribution, and replenish as needed.
• Prepare and serve beverages, maintain cleanliness, organize boutique areas, and ensure a welcoming environment.
• Support daily opening and closing procedures.
• Process client orders in Gemini system, ensure invoice accuracy, and handle claims and returns.
• Manage customer after-sales, including CASS pieces and after-sales estimates.
• Support retail marketing activities, event organization, logistics, and media presentations.
• Assist Marketing team with retail-related tasks, coordinate campaigns and activities.
Job Profile
• Education: Bachelor's degree or equivalent
• Experience: Up to 3 years in Sales and/or Marketing
• Skills: MS Office (Excel focus), fluent in English, additional languages a plus, strong business writing, verbal communication skills
• Personal qualities: Organized, team player, positive attitude, able to work under pressure, punctual, resourceful, detail-oriented, productive.

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