Restaurant Manager

Manoosh Al; Eastern Province; On-site; SAR 120,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated restaurant manager to enhance customer experiences and operational efficiency. This role involves delivering exceptional service, managing staff performance, and ensuring compliance with safety regulations. The ideal candidate will possess strong leadership skills and extensive knowledge of food and beverage, coupled with acute financial management abilities. Join a dynamic team where your contributions will directly impact the restaurant's success and reputation in the community. If you are passionate about hospitality and eager to lead a team, this opportunity is perfect for you.

Qualifications

• Proven experience in customer service management required.
• Strong leadership and financial management skills are essential.

Responsibilities

• Deliver superior service and maximize customer satisfaction.
• Train staff and ensure compliance with safety regulations.
• Control operational costs and create detailed financial reports.

Skills

Customer service management

Food and beverage knowledge

Leadership skills

Financial management

Problem-solving

Education

BSc in Business Administration

Hospitality management

Culinary schooling

Job description

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements and Skills

• Proven customer service experience as a manager
• Extensive food and beverage knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Strong leadership, motivational and people skills
• Acute financial management skills
• Problem-solving skills
• BSc degree in Business Administration; hospitality management or culinary schooling is a plus