Restaurant Host / Restaurant Hostess (Only Saudis)

Djibouti Palace Kempinski; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Al Khobar is seeking a Food and Beverage service professional to deliver exceptional guest experiences. Responsibilities include serving food and beverages, maintaining cleanliness, and assisting with guest inquiries. Ideal candidates will have restaurant or hotel experience, a strong commitment to customer service, and uphold high personal appearance standards.

Qualifications

• Experience in a restaurant or hotel service role is preferred.
• High standard of personal appearance and hygiene.

Responsibilities

• Serve food and beverages to guests.
• Handle guest complaints and feedback.
• Maintain cleanliness in the work area.

Skills

Courteous service

Knowledge of food and beverages

Efficiency

Tools

POS system

Job description

Overview

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Department: Food & Beverage

Employment Type: Permanent - Full Time

Location: Saudi Arabia - Al Khobar

Workplace type: Onsite

Key Responsibilities

• Responsible to Assistant Restaurant Manager / Restaurant Manager
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times.
• Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
• Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Respond to any changes in the department as dictated by the hotel management.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Perform any other assigned reasonable duties and responsibilities as assigned.
• Project at all times a positive and motivated attitude and exercise self-control.
• Maintain and update the restaurant’s guest history.
• Maintain a legible and up to date reservation book.
• Maintain and coordinate the printing of the respective restaurant menus.
• Maintain excellent communication to all related departments i.e.
• Guest Services and Concierge departments
• Restaurant Reservations
• All other F&B outlets, In Room dining and Banquet Service

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

About Kempinski Al Othman Hotel Al Khobar Saudi Arabia

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

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Our Hiring Process

Stage 3: Hiring Manager Interview

Stage 4: Job Offer

Stage 1: Application Review

Stage 2: HR interview

Stage 4: Job Offer

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