Reservations Supervisor

Accor; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality leader where passion meets purpose! This role involves enhancing guest experiences through effective communication and innovative training. You will develop sales strategies, coach Vacation Planners, and analyze market trends to drive revenue. With a focus on personal growth and a supportive environment, this position offers a unique opportunity to make a meaningful impact in the hospitality industry. Embrace your true self and explore diverse career paths while contributing to memorable experiences for guests and colleagues alike.

Benefits

Exclusive benefits tailored to the sector

Career growth opportunities

Recognition for commitment

Qualifications

• Relevant degree in Business, Hospitality, or related field preferred.
• Strong interpersonal and problem-solving skills are essential.

Responsibilities

• Send pre-arrival emails to guests offering additional services.
• Develop sales coaching plans to maximize productivity and revenue.
• Assist in enhancing Vacation Planners' skills and knowledge.

Skills

Interpersonal Skills

Problem-Solving Skills

Sales Coaching

Data Analysis

Fluency in English

Education

Bachelor's Degree in Business

Hospitality Management Degree

Tourism Degree

Tools

Opera

Job description

Company Description

Join us at Accor, where life pulses with passion! As a pioneer in responsible hospitality, the Accor Group encompasses over 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. Each brand has its unique personality, allowing you to find your true self, yet all share a common goal: to innovate and challenge the status quo.

By joining us, you become a Heartist, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be your true self. We support your growth, help you fulfill your potential, explore other professions, and pursue career opportunities worldwide, whether in your hotel or elsewhere in the hospitality industry.

Enjoy exclusive benefits tailored to the sector and beyond, along with recognition for your daily commitment. Everything you do with us aims to create meaningful, memorable, and impactful experiences for customers, colleagues, and the planet.

Job Description

1. Send pre-arrival emails 3 days prior to guest arrival, offering additional services related to their purpose of visit.
2. Develop sales coaching plans to maximize Vacation Planner productivity and department revenue.
3. Compile data for phone observations to identify buying behaviors and market trends.
4. Assist the Training Department in enhancing Vacation Planners' skills and knowledge.
5. Educate Vacation Planners on new promotional offers and updates from Marketing, Sales, and Property Management departments.
6. Meet call center sales objectives through training, coaching, and product knowledge to boost agent productivity and revenue.
7. Maintain professional and technical knowledge of call center operations and sales processes.
8. Explore and pilot innovative systems and ideas to improve training, coaching, sales, and operations efficiency.
9. Manage employee performance through training, product knowledge, and discipline to maximize productivity and quality.
10. Communicate with support agents about job expectations and career path opportunities.

Qualifications

Typically, a relevant degree such as Bachelor's or College Degree in Business, Hospitality, Education, Hotel Management, Business Administration, Hospitality Management, or Tourism is preferred.

Additional experience is an asset, especially prior experience with Opera or similar systems. Strong interpersonal and problem-solving skills are essential. Fluency in English is required; additional languages are a plus.