Reservations Supervisor

Accor Hotels; Riyadh; On-site; SAR 45,000 - 60,000; Full time

Job summary

Join a leading hospitality group as a Reservations Supervisor in Riyadh. Oversee the reservations department, ensuring exceptional guest experiences and managing the booking process. Collaborate with various departments to optimize hotel occupancy and revenue. Ideal candidates will have strong leadership skills, hotel operations knowledge, and a commitment to customer service.

Qualifications

• Minimum 2+ years of experience as a Reservations Agent.
• Strong knowledge of hotel operations and reservation systems.

Responsibilities

• Lead and supervise the reservations team.
• Manage the booking process and handle customer inquiries.
• Monitor reservation trends and implement efficient systems.

Skills

Leadership

Communication

Problem Solving

Customer Service

Time Management

Education

Bachelor's degree in Hospitality Management

Tools

Microsoft Office

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.

Job Description

We are seeking an enthusiastic and detail-oriented Reservations Supervisor to join our team in Riyadh, Saudi Arabia. As a key member of our front-of-house operations, you will be responsible for overseeing the reservations department, ensuring exceptional guest experiences from the very first point of contact.

• Lead and supervise the reservations team, providing guidance, training, and support
• Manage the booking process, including making and amending reservations, handling group bookings, and processing contracts and payments
• Collaborate with other departments to ensure seamless guest experiences and maximize revenue opportunities
• Monitor and analyze reservation trends, occupancy rates, and revenue metrics
• Implement and maintain efficient reservation systems and procedures
• Handle complex customer inquiries and resolve issues promptly and professionally
• Develop and maintain relationships with travel agents, corporate clients, and other key partners
• Ensure compliance with company policies and industry standards
• Participate in revenue management strategies to optimize hotel occupancy and profitability
• Prepare regular reports on reservations performance and guest feedback

Qualifications

• Proven experience as a Reservations Supervisor or minimum 2+ years of experience as a Reservations Agent
• Strong knowledge of hotel operations, reservation systems, and guest services
• Excellent communication and interpersonal skills, with the ability to handle high-volume calls and emails in a fast-paced environment
• Demonstrated leadership abilities and experience in team management
• Strong problem-solving skills and ability to make decisions under pressure
• Proficient in Microsoft Office suite and other relevant software
• Fluency in English; additional language skills are highly valued
• Flexibility to work varying shifts
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Customer-focused mindset with a commitment to delivering exceptional service
• Ability to multitask, prioritize, and manage time effectively
• Strong attention to detail and organizational skills

Additional Information

Your team and working environment:
Join our collaborative and dynamic Reservations team, where innovation and problem-solving are valued in a fast-paced, supportive environment. We foster a culture of continuous learning and teamwork, ensuring everyone contributes to our shared success.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.