Reservations Supervisor

Hilton Hotels; Medina; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Reservations Supervisor to lead their Reservations Team. This role focuses on enhancing revenue and guest satisfaction through effective management of reservations and customer interactions. You will be responsible for developing business opportunities, ensuring high standards of service, and training team members. Join a collaborative environment where your contributions will directly impact guest experiences and operational success. If you are passionate about hospitality and possess strong organisational skills, this opportunity is perfect for you.

Qualifications

• Strong organisational and administration skills are essential.
• Experience in Reservations/Sales within the hotel sector is advantageous.

Responsibilities

• Oversee the Reservations Team to maximise revenue and Guest satisfaction.
• Manage inquiries and ensure accuracy and attention to detail.

Skills

Organisational Skills

Communication Skills

Customer Service

IT Skills

Telephone Manner

Education

Bachelor of Business Administration

Tools

Hotel Property Management Systems

Job description

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.

What will I be doing?

As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day-to-day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

Desired Candidate Profile

What are we looking for?

A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification in a business discipline

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Ticketing
• Reservations

Keywords

• Reservations Supervisor