Reservations Manager - Saudi Talent

Rayhaan Hotels & Resorts; Makkah Al Mukarramah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Rayhaan Hotels & Resorts is seeking a passionate Reservations Manager to oversee the Reservations Department, ensuring exceptional service delivery and maximizing sales opportunities. The ideal candidate will possess a degree in hospitality, with at least two years of hotel reservations experience, and outstanding communication skills.

Qualifications

• Minimum two years of experience in hotel reservations.
• Proficiency in English, both written and oral.
• Computer literate with knowledge of Opera system.

Responsibilities

• Manage the Reservations Department and provide customer assistance.
• Ensure proper application of room and group reservation procedures.
• Contribute to sales activities within the hotel.

Skills

Customer Focus

Effective Communication

Teamwork

Adaptability

Education

Degree in Hospitality

Job description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Manager, you will be responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Your key responsibilities will include:

1. Providing full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude, and anticipating clients' needs.
2. Ensuring thorough application of room reservations and group reservations procedures.
3. Knowing the required operation procedures of Opera and maintaining awareness of guest profiles through the system.
4. Demonstrating complete product knowledge, understanding rate structures, and applying rate management.
5. Maintaining all administration procedures according to hotel and company standards.
6. Contributing positively to all sales activities within the hotel and maximizing sales opportunities.
7. Answering all incoming calls as per Rotana standards, inputting information received by fax, ensuring it matches the computer records, and confirming requests within 24 hours.

Skills, Education, Qualifications & Experiences

You should have a degree in the hospitality field and a minimum of two years' experience in hotel reservations. You must be computer literate, possess excellent communication skills, and have proficiency in English, both written and oral. Additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing 'people person' who enjoys leading from the front and being part of a winning team. You should bring a guest- and service-oriented attitude, backed by a proactive approach and a strong drive for results. You should undertake proactive initiatives to generate additional revenue and possess the following competencies:

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Customer Focus
• Adaptability
• Effective Communication
• Drive for Results