Reservations Manager

Kimpton; Riyadh; On-site; SAR 30,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Reservations Agent to manage guest bookings and enhance the customer experience. In this dynamic role, you will handle incoming reservations, ensure accurate record-keeping, and liaise with various hotel departments to fulfill guest requests. Your strong communication and organizational skills will be essential in providing exceptional service and maximizing revenue through effective management of bookings. Join a forward-thinking company that values attention to detail and offers opportunities for professional growth in the hospitality sector. If you have a passion for guest satisfaction and a background in luxury hotel operations, this is the perfect opportunity for you.

Qualifications

• 2-3 years experience in a similar role in a luxury hotel.
• Familiarity with hotel reservation software is preferred.

Responsibilities

• Handle reservations via phone, email, and online systems.
• Coordinate with departments to meet guest requests.

Skills

Strong Communication Skills

Organizational Skills

Attention to Detail

Interpersonal Skills

Problem-Solving Skills

Knowledge of Reservation Systems

Education

Bachelor’s degree in Hotel Administration

Higher education qualification in Business Administration

Job description

- Handling incoming reservations via phone, email, and online booking systems.

- Ensuring that all reservations are accurately recorded in the hotel's reservation system.

Guest Communication

- Responding to guest inquiries and providing information about room availability, rates, and hotel amenities.

- Confirming reservations and sending booking confirmations to guests.

Coordination with Other Departments

- Liaising with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met.

- Communicating with the sales and marketing team about group bookings and special promotions.

Revenue Management

- Monitoring room availability and adjusting rates to maximize occupancy and revenue.

- Analyzing booking trends and making recommendations for pricing strategies.

Handling Cancellations and Modifications

- Processing cancellations and modifications to reservations.

- Managing no-shows and late cancellations to minimize revenue loss.

Administrative Tasks

- Maintaining accurate records of all reservations and guest information.

- Preparing reports on reservation statistics, occupancy rates, and revenue.

Training and Supervising Staff

- Training new reservations agents and providing ongoing support and guidance.

- Ensuring that the reservations team adheres to hotel policies and procedures.

Problem-Solving and Issue Resolution

- Addressing any issues or complaints related to reservations.

- Finding effective solutions to ensure guest satisfaction.

Skills and Qualities Needed

1. Strong Communication Skills

- Ability to communicate clearly and effectively with guests and team members.

2. Organizational Skills

- Managing multiple tasks and maintaining detailed records efficiently.

3. Attention to Detail

- Ensuring accuracy in reservations and guest information.

4. Interpersonal Skills

- Building rapport and maintaining relationships with guests and colleagues.

5. Problem-Solving Skills

- Addressing and resolving issues promptly and effectively.

6. Knowledge of Reservation Systems

- Familiarity with hotel reservation software and systems.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

- Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration.

- Two to three years prior tenure in a similar role.

- International luxury hotel chain background.