Reservations Manager

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking a highly organized and customer-focused Reservations Manager to join our team in Riyadh, Saudi Arabia. In this pivotal role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.

• Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
• Develop and implement strategies to optimize occupancy rates and maximize revenue
• Lead, train, and motivate the reservations team to meet and exceed performance targets
• Monitor and analyze reservation trends, providing regular reports and insights to senior management
• Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
• Handle complex reservations, including group bookings and VIP guests
• Resolve customer complaints and issues promptly and professionally
• Ensure accurate and up-to-date information in the reservation system
• Stay informed about local events, promotions, and competitors to adjust strategies accordingly
• Implement and maintain standard operating procedures for the reservations department

• Proven experience in hotel reservations or front office management, preferably in a luxury hotel setting
• Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
• Excellent leadership and team management skills
• Exceptional customer service and communication abilities
• Strong organizational and problem-solving skills with meticulous attention to detail
• Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
• Experience handling group bookings and coordinating with sales and events teams
• Proficiency in Microsoft Office Suite
• Bachelor's degree in Hospitality Management or related field preferred
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Ability to work in a fast-paced environment and adapt to changing priorities
• Flexibility to work various shifts, including weekends and holidays, as needed

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