Reservations Manager

Amman Rotana; Makkah Al Mukarramah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality firm in Makkah is seeking a dedicated Reservations Manager. In this role, you’ll lead the Reservations Department, ensuring exceptional service and effective management of bookings. The ideal candidate will have a degree in hospitality, at least two years of relevant experience, and the ability to work well in a team. This position offers an opportunity to enhance guest experiences and drive revenue for the hotel.

Qualifications

• At least two years of experience in hotel reservations.
• Computer literate with excellent communication skills in English.
• Outgoing and service-oriented attitude.

Responsibilities

• Manage the Reservations Department and promote a helpful image.
• Assist customers with a prompt attitude and anticipate needs.
• Ensure thorough application of reservation procedures.
• Maintain administrative procedures according to standards.
• Contribute positively to sales activities and maximize opportunities.

Skills

Customer service

Communication

Teamwork

Understanding hotel operations

Education

Degree in hospitality

Tools

Opera system

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

Responsibilities

As a Reservations Manager, you will manage the Reservations Department and promote a helpful and professional image to our guests. Your key responsibilities will include:

• Providing full cooperation to customers requiring assistance with a prompt, caring, and helpful attitude, and anticipating clients' needs.
• Ensuring thorough application of room and group reservations procedures.
• Knowing the operational procedures of Opera and maintaining awareness of guest profiles through the system.
• Demonstrating complete product knowledge, understanding rate structures, and applying rate management.
• Maintaining all administrative procedures according to hotel and company standards.
• Contributing positively to sales activities within the hotel and maximizing sales opportunities.
• Answering all incoming calls per Rotana standards, inputting information received by fax, ensuring it matches the system, and confirming requests within 24 hours.

Skills, Education, Qualifications & Experiences

You should have a degree in the hospitality field and at least two years of experience in hotel reservations. You must be computer literate with excellent communication skills, including proficiency in English, both written and oral. Additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing 'people person' who enjoys leading from the front and being part of a winning team. You should bring a guest- and service-oriented attitude, backed by a proactive approach and a strong drive for results. You will undertake proactive initiatives to generate additional revenue and possess the following competencies:

• Understanding hotel operations
• Teamwork
• Planning for business
• Supervising people
• Understanding differences
• Supervising operations
• Customer focus
• Adaptability
• Effective communication
• Drive for results