Reservations Manager - Saudi Talent

Al Marwa Rayhaan by Rotana; Makkah Al Mukarramah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel in Makkah is seeking a Reservations Manager with a degree in hospitality and a passion for customer service. The role encompasses managing the reservations department and ensuring high standards of guest satisfaction, along with contributing to sales activities. Ideal candidates should have a guest-oriented attitude, excellent communication skills, and the ability to lead a team effectively.

Qualifications

• Minimum two years' experience in hotel reservations.
• Proficiency in English; other languages are a plus.
• Must be computer literate.

Responsibilities

• Manage the Reservations Department and maintain hotel standards.
• Assist customers with reservations and inquiries promptly.
• Contribute to sales activities within the hotel.

Skills

Customer Focus

Effective Communication

Teamwork

Adaptability

Drive for Results

Education

Degree in Hospitality

Job description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Reservations Manager you are responsible for managing the Reservations Department and promote a helpful and professional image to our guests, whereby your role will include key responsibilities such as:

• Give full cooperation to any customer requiring assistance with a prompt, caring and helpful attitude and anticipate clients needs
• Be thorough with the application of room reservations and group reservations procedure
• Know the required operation procedures of Opera and maintain an awareness of guest profile through system
• Show complete product knowledge, understand rate structure and apply rate management
• Ensure all administration procedures are maintained to hotel and company standards
• Positively contribute to all the sales activities within the hotel and maximize sales opportunities
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and tallies with the computer and requests are confirmed to correctly and within 24 hours

Skills

Education, Qualifications & Experiences

You should have a degree within the hospitality field and minimum two years experiences in hotel reservations. You must be a computer literate and with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

The ideal candidate will be an outgoing ‘people person’, who enjoys leading from the front and being part of a winning team. You bring along a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results when undertaking pro active initiatives in order to generate additional revenue, while possessing following additional competencies:

Understanding Hotel Operations
Teamwork
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Customer Focus
Adaptability
Effective Communication
Drive for Results