Reservations Manager

Rayhaan Hotels & Resorts; Makkah Al Mukarramah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Makkah is seeking a Reservations Manager to oversee the Reservations Department. The ideal candidate should have a degree in hospitality, two years of experience in hotel reservations, and excellent English communication skills. Responsibilities include managing customer interactions, applying reservation procedures, and maximizing sales opportunities. The role requires strong leadership and a service-oriented attitude.

Qualifications

• Degree in the hospitality field required.
• At least two years of experience in hotel reservations.
• Excellent communication skills in English, both written and oral.

Responsibilities

• Manage the Reservations Department and ensure excellent customer service.
• Assist customers with a prompt and caring attitude.
• Apply room reservation procedures thoroughly.
• Maintain guest profiles using Opera system.
• Understand rate structures and apply rate management.
• Ensure compliance with hotel standards.
• Maximize sales opportunities.

Job description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Manager, you will be responsible for managing the Reservations Department and promoting a helpful and professional image to our guests. Your key responsibilities will include:

1. Providing full cooperation to customers requiring assistance with a prompt, caring, and helpful attitude, and anticipating clients' needs.
2. Applying procedures for room reservations and group reservations thoroughly.
3. Knowing the operational procedures of Opera and maintaining awareness of guest profiles through the system.
4. Showing complete product knowledge, understanding rate structures, and applying rate management.
5. Ensuring all administrative procedures meet hotel and company standards.
6. Contributing positively to all sales activities within the hotel and maximizing sales opportunities.
7. Answering all incoming calls as per Rotana standards, inputting information received by fax, ensuring it matches the computer records, and confirming requests within 24 hours.

Skills, Education, Qualifications & Experiences:

• Having a degree in the hospitality field and at least two years of experience in hotel reservations.
• Being computer literate with excellent communication skills, proficient in English, both written and oral. Additional language skills are an asset.

Knowledge & Competencies:

• The ideal candidate will be an outgoing ‘people person’ who enjoys leading from the front and being part of a winning team.
• You should have a guest and service-oriented attitude, a proactive approach, and a strong drive for results to generate additional revenue through proactive initiatives.
• Additional competencies include:

• Understanding Hotel Operations
• Teamwork
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Customer Focus
• Adaptability
• Effective Communication
• Drive for Results