Reservations Manager

Grand Hyatt Al Khobar; Eastern Province; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hotel in Eastern Province seeks a Reservations Manager to oversee the Reservations Department and collaborate closely with Marketing and Sales to maximize room yield. Candidate should have a degree in Hospitality or Tourism and at least 2 years of relevant experience. Strong problem-solving and interpersonal skills are essential for providing exceptional customer service as per brand standards.

Qualifications

• Ideally, have a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience in a comparable role.
• Good problem solving, administrative and interpersonal skills are essential.

Responsibilities

• Manage the Reservations Department to maximize room yield through inventory control.
• Collaborate with Marketing, Sales, and other Rooms Departments.
• Deliver exceptional customer service in line with Hyatt’s Brand Standards.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

University degree or diploma in Hospitality or Tourism management

Job description

Overview

To manage the Reservations Department and work closely with Marketing and Sales and other relevant Rooms Departments to maximize Room Yield through Inventory Control while delivering exceptional customer service in line with Hyatt’s Brand Standards.

Responsibilities

• Manage the Reservations Department and collaborate with Marketing, Sales and other Rooms Departments to maximize room yield through inventory control and deliver exceptional customer service in line with Hyatt’s Brand Standards.

Qualifications

• Ideally with a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Reservation Manager, Front Office Manager or Assistant Front Office Manager in larger operation.
• Good problem solving, administrative and interpersonal skills are a must.