Reservations Agent

SLS; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

An established industry player is seeking a Reservation Agent to enhance guest experiences through exceptional service and effective communication. In this role, you will manage reservation requests, ensure guest satisfaction, and maximize revenue through strategic sales techniques. The ideal candidate will possess outstanding customer service skills, be proficient in English, and have a command of Arabic. Join a company that values inclusivity and is committed to promoting talent within the organization, where your contributions will make a significant impact in a dynamic environment.

Qualifications

• Previous customer-related experience is an asset.
• Outstanding guest service and communication skills required.

Responsibilities

• Process reservation requests, changes, and cancellations.
• Maximize revenue through effective sales techniques.

Skills

Customer Service Skills

Verbal Communication Skills

Multi-tasking

Attention to Detail

English Proficiency

Arabic Proficiency

Tools

Microsoft Windows

Opera Reservation System

Job description

Job Title: Reservation Agent

Job Description

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue. Input and access data in reservation system.
• Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
• Follow proper escalation procedures when addressing guest concerns.

Qualifications

• Previous customer related experience an asset.
• Must possess outstanding guest services skills and sophisticated verbal communication skills.
• Computer literate in Microsoft Windows applications required.
• Previous Opera experience an asset.
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered an important asset.

Additional Information

• Good communication and customer contact skills.
• Results and service oriented with an eye for details.
• Ability to multi-task, work well in stressful & high-pressure situations.
• A team player & builder.
• Well-presented and professionally groomed at all times.

This position is strictly for Saudi nationals only.

We are an inclusive company and our ambition is to attract, recruit, and promote talent.