Reservations Agent

We are seeking a dedicated Reservations Agent to join our team in Riyadh, Saudi Arabia. As a Reservations Agent, you will play a crucial role in maximizing hotel revenue and ensuring guest satisfaction by efficiently handling and processing reservations. This position offers an exciting opportunity to be at the forefront of our customer service operations, contributing to the success of our hotel.

Responsibilities

• Greet guests over the phone in a friendly and professional manner
• Record reservation information accurately, including group and transient business codes
• Inform other departments of VIP arrivals and special requests
• Process deposit information and handle special billing instructions
• Maintain accurate inventory control for rooms to contribute to maximum occupancy
• Utilize yield management techniques to achieve maximum occupancy and average rate
• Employ up-selling techniques to enhance guest experience and increase revenue
• Handle all special requests appropriately and pre-block VIP accommodations
• Keep supervisors informed of new group bookings
• Utilize guest history files to provide personalized service
• Promote hotel restaurants and other services to maximize customer satisfaction and revenue
• Handle incoming correspondence, faxes, and reservation messages in a timely manner
• Adhere to all applicable laws, corporate standards, and guidelines
• Maintain high confidentiality regarding guest privacy
• Follow emergency procedures to ensure the security and safety of guests and employees
• Attend required meetings and training sessions
• Assist colleagues with similar or related tasks as needed

Qualifications

• Saudi National (This position is open to Saudi citizens only)
• Little to no work experience required; fresh graduates are welcome to apply
• Basic English language skills
• Strong passion for the hospitality industry
• Excellent interpersonal and communication skills
• Team player with a collaborative attitude
• Ability to work a flexible schedule based on departmental needs
• Strong focus on guest needs with the ability to remain calm and courteous under pressure
• Knowledge of reservation systems (training will be provided)
• Basic computer skills
• Keen attention to detail
• Problem-solving skills and ability to think on your feet
• Excellent multitasking abilities
• Willingness to learn and grow in the role
• High school diploma or equivalent (Preferred)