Reservations Agent

Centro Hotels by Rotana; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

An established industry player is on the lookout for a passionate Reservations Agent to join their dynamic team. This role focuses on delivering exceptional customer service while managing guest room reservations efficiently. You will be responsible for ensuring smooth communication regarding reservations and providing creative solutions to enhance guest experiences. The ideal candidate will possess a diploma or degree in hospitality, along with excellent communication skills in English. If you thrive in a customer-focused environment and have a proactive approach, this opportunity is perfect for you.

Qualifications

• Previous experience in hotel reservations is required.
• Proficiency in English communication, both written and oral.

Responsibilities

• Processing and confirming guest room reservations efficiently.
• Maintaining accurate room status updates and good public relations.

Skills

Communication Skills

Customer Service

Computer Literacy

Problem Solving

Education

Diploma in Hospitality

Degree in Hospitality

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Revenue professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As a Reservations Agent, your responsibilities will include maintaining effective communication on all reservations to ensure smooth and efficient service delivery. Key responsibilities include:

1. Processing and confirming guest room reservations made via phone, letter, or fax.
2. Inputting reservations into the computer system, recording all pertinent information, and attending to inquiries, complaints, and requests regarding reservations.
3. Staying up-to-date with hotel promotions and following established procedures for processing reservations, rates, confirmations, and hotel facilities.
4. Demonstrating comprehensive product knowledge, understanding rate structures, and applying rate management strategies.
5. Maintaining an organized filing system for all correspondence and collating reports as required by the Reservations Manager or Supervisor.
6. Promoting and maintaining good public relations to maximize business opportunities.
7. Maintaining accurate room status updates at all times.
8. Answering incoming calls according to Rotana standards, inputting fax information, and monitoring emails regularly.
9. Organizing visa requests for hotel guests in accordance with hotel policy and upselling whenever appropriate.

Skills, Education, Qualifications & Experiences

Candidates should possess a diploma or degree in hospitality and have previous experience in hotel reservations. Proficiency in computer literacy and excellent communication skills in English (both written and oral) are required. Additional language skills are considered an asset.

Knowledge & Competencies

The ideal candidate will be customer-focused, proactive, courteous, dynamic, and approachable. You should work effectively and professionally, establishing good relationships with internal and external customers. The role requires independence within a structured environment and the following competencies:

• Understanding the job
• Teamwork
• Taking responsibility
• Recognizing differences
• Adaptability
• Customer focus