Reservation Manager

InterContinental; Saudi Arabia; On-site; SAR 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality seeks a Reservation Manager to oversee daily operations in a luxury hotel setting. This role involves managing reservations, ensuring guest satisfaction through effective communication, and collaborating with various departments to optimize the guest experience. The ideal candidate will have a strong background in hotel management, with a focus on attention to detail and problem-solving skills. Join a dynamic team where your expertise will contribute to creating memorable experiences for guests in a vibrant and diverse environment.

Qualifications

• 2-3 years experience in a similar role in international luxury hotels.
• Fluency in English required; Arabic preferred.

Responsibilities

• Managing reservations and guest communication.
• Coordinating with departments to meet guest requests.
• Monitoring room availability and revenue management.

Skills

Strong communication skills

Organizational skills

Interpersonal skills

Attention to detail

Problem-solving abilities

Familiarity with reservation software

Education

Bachelor's degree in Hotel Management

Equivalent in Business Administration

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

1. Day-to-Day Activities

• Managing Reservations: Handling incoming reservations via phone, email, and online booking systems, ensuring accurate recording in the hotel's reservation system.
• Guest Communication: Responding to guest inquiries, providing information about room availability, rates, amenities, and confirming reservations.
• Coordination with Departments: Liaising with front desk, housekeeping, sales, and marketing to meet guest requests and promote bookings.
• Revenue Management: Monitoring room availability, adjusting rates, analyzing booking trends, and recommending pricing strategies.
• Handling Cancellations and Modifications: Processing changes, managing no-shows, and minimizing revenue loss.
• Administrative Tasks: Maintaining reservation records, preparing reports on occupancy, revenue, etc.
• Training and Supervising Staff: Guiding new reservations agents and ensuring policy adherence.
• Problem-Solving: Addressing reservation issues and guest complaints to ensure satisfaction.

Skills and Qualities Needed

• Strong communication, organizational, and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Familiarity with reservation software and systems.

What We Need From You

• Bachelor's degree or equivalent in Hotel or Business Administration.
• 2-3 years experience in a similar role, preferably in international luxury hotels with GCC exposure.
• English fluency required; Arabic fluency preferred.

Additional Information

• Teamwork and Flexibility
• Company Industry: Hotels, Hospitality
• Department / Functional Area: Front Desk, F&B, Chefs
• Keywords: Reservation Manager

Disclaimer: Naukrigulf.com is a platform connecting jobseekers and employers. Candidates should verify employer credibility independently. We do NOT endorse requests for money or sharing personal/bank details. For security tips, visit our site. Contact [e-mail] for fraud reports.