Reservation Manager

InterContinental Hotels Group; Al Khobar; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Reservation Manager to enhance guest experiences. This role involves managing reservations, responding to inquiries, and promoting marketing strategies. The ideal candidate will possess strong communication and problem-solving skills, ensuring every guest leaves with great memories. Join a global family that values inclusivity and personal growth while offering competitive salaries and comprehensive benefits. If you're ready to make a difference in a collaborative environment, this opportunity is for you.

Benefits

Competitive Salary

Room Discounts

Full Uniform

Training Programs

Qualifications

• Strong communication and problem-solving skills are essential.
• Fluency in English and local language is required.

Responsibilities

• Respond to guest inquiries via email or phone.
• Manage reservations and coordinate with the Front Office team.
• Promote packages and upsell to guests.

Skills

Communication Skills

Problem-Solving Skills

Fluency in English

Tech-Savvy

Job description

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation Manager who can make transactions feel seamless.

A little taste of your day-to-day:

1. Respond to email or phone guest inquiry
2. Acknowledging IHG Rewards Club members and returning guests over the phone
3. Taking, managing, and receiving reservations requests and coordinate with Front Office team
4. Recommend guests certain packages and drive to upsell.
5. Prepare relevant reports as directed by the director of commercial.
6. Promote relevant marketing strategies to guests.

What We need from you:

1. Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
2. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
3. Fluency in the local language and English
4. Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, or disability. We promote a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.