Reservation Manager

IHG Hotels & Resorts; Al Khobar; On-site; SAR 50,000 - 70,000; Full time

Job summary

A leading hotel chain in Al Khobar is seeking a Reservation Manager to ensure seamless guest experiences. Responsibilities include managing reservations, responding to guest inquiries, and promoting services. The ideal candidate will possess strong communication and problem-solving skills, and must be fluent in the local language and English. Join us for a competitive salary and a supportive work environment.

Benefits

Competitive salary

Room discounts

Training and development opportunities

Qualifications

• Excellent communication skills for guest interactions.
• Strong problem-solving skills to handle guest issues.
• Fluency in local language and English is mandatory.
• Good reading, writing, basic math, and computer skills.

Responsibilities

• Respond to guest inquiries via email or phone.
• Manage reservations and coordinate with the Front Office team.
• Promote marketing strategies to guests.
• Prepare relevant reports as directed.

Skills

Communication skills

Problem-solving skills

Fluency in local language and English

Tech-savvy

Job description

Overview

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Reservation Manager who can make transactions feel seamless.

Responsibilities

• Respond to email or phone guest inquiry
• Acknowledging IHG Rewards Club members and returning guests over the phone
• Taking, managing, and receiving reservations requests and coordinate with Front Office team
• Recommend guests certain packages and drive to upsell
• Prepare relevant reports as directed by the director of commercial
• Promote relevant marketing strategies to guests

What We Need From You

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language and English
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What You Can Expect From Us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Equal Employment Opportunity & Wellbeing

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.