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Reservation Agent - Saudi Talent

Rayhaan Hotels & Resorts

Al Khobar

On-site

SAR 48,000 - 120,000

Full time

22 days ago

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Job summary

A leading hospitality company is seeking a detail-oriented Reservation Agent to join their team. The successful candidate will be responsible for assisting customers with booking needs, handling inquiries, and ensuring exceptional customer service in a fast-paced environment.

Qualifications

  • Proven experience as a Reservation Agent or similar role.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.

Responsibilities

  • Answer incoming calls and assist customers with booking reservations.
  • Provide information about availability, pricing, and policies.
  • Process reservations accurately and efficiently.

Skills

Excellent communication skills
Customer service orientation
Ability to multitask and work under pressure
Strong problem-solving skills
Attention to detail
Knowledge of reservation systems and software
Ability to work in a team
Time management
Conflict resolution skills
Sales skills

Job description

Job Description

Job Summary-

We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs, handle inquiries, and provide excellent customer service.

Job Responsibility-

  • Answer incoming calls and assist customers with booking reservations.
  • Provide information about availability, pricing, and policies.
  • Process reservations accurately and efficiently.
  • Handle customer inquiries and resolve any issues or complaints.
  • Coordinate with other departments to ensure smooth booking processes.
  • Maintain accurate records of reservations and customer interactions.

Candidate Requirements-

  • Proven experience as a Reservation Agent or similar role.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced environment.
  • Strong attention to detail and accuracy.
  • Familiarity with reservation systems and booking software.
  • Ability to work well in a team.

Skills

Skills-

  • Excellent communication skills
  • Customer service orientation
  • Ability to multitask and work under pressure
  • Strong problem-solving skills
  • Attention to detail
  • Knowledge of reservation systems and software
  • Ability to work in a team
  • Time management
  • Conflict resolution skills
  • Sales skills
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