Reservation Agent - Saudi Talent

Rayhaan Hotels & Resorts; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hospitality company is seeking a detail-oriented Reservation Agent to join their team. The successful candidate will be responsible for assisting customers with booking needs, handling inquiries, and ensuring exceptional customer service in a fast-paced environment.

Qualifications

• Proven experience as a Reservation Agent or similar role.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Answer incoming calls and assist customers with booking reservations.
• Provide information about availability, pricing, and policies.
• Process reservations accurately and efficiently.

Skills

Excellent communication skills

Customer service orientation

Ability to multitask and work under pressure

Strong problem-solving skills

Attention to detail

Knowledge of reservation systems and software

Ability to work in a team

Time management

Conflict resolution skills

Sales skills

Job description

Job Description

Job Summary-

We are looking for a detail-oriented Reservation Agent to assist customers with their booking needs, handle inquiries, and provide excellent customer service.

Job Responsibility-

• Answer incoming calls and assist customers with booking reservations.
• Provide information about availability, pricing, and policies.
• Process reservations accurately and efficiently.
• Handle customer inquiries and resolve any issues or complaints.
• Coordinate with other departments to ensure smooth booking processes.
• Maintain accurate records of reservations and customer interactions.
  
  

Candidate Requirements-

• Proven experience as a Reservation Agent or similar role.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and booking software.
• Ability to work well in a team.
  
  

Skills

Skills-

• Excellent communication skills
• Customer service orientation
• Ability to multitask and work under pressure
• Strong problem-solving skills
• Attention to detail
• Knowledge of reservation systems and software
• Ability to work in a team
• Time management
• Conflict resolution skills
• Sales skills