Reservation Agent (Saudi National )

ACCOR; Riyadh; On-site; SAR 30,000 - 50,000; Full time

Job summary

A prestigious hotel in Riyadh is seeking a dedicated Reservations Agent. This pivotal role involves engaging with guests, managing reservations, and ensuring exceptional service standards are met. Ideal candidates will possess strong communication skills, customer service experience, and a proactive approach to guest needs.

Qualifications

• Previous customer related experience an asset.
• Outstanding guest services skills and sophisticated verbal communication skills.
• Perfect use of English; command of Arabic is a valuable asset.

Responsibilities

• Handle incoming calls, emails, and in-person inquiries with professionalism.
• Manage reservations for accommodations, dining, and special events.
• Provide comprehensive information about hotel facilities and services.

Skills

Customer service

Communication

Attention to detail

Tools

Microsoft Windows applications

Opera

Job description

Company Description

Mӧvenpick Hotel & Residences Riyadh

Job Description

We are seeking a dedicated and professional Reservations Agent to join our prestigious team in Riyadh, Saudi Arabia. As the first point of contact for our esteemed guests, you will play a crucial role in delivering exceptional service and creating unforgettable experiences.

• Handle incoming calls, emails, and in-person inquiries with the utmost professionalism and courtesy
• Manage reservations for accommodations, dining, and special events, ensuring accuracy and attention to detail
• Provide comprehensive information about our facilities, services, and local attractions
• Anticipate guest needs and proactively offer personalized recommendations and solutions
• Collaborate with various departments to fulfill guest requests and resolve any issues promptly
• Maintain up-to-date knowledge of property offerings, promotions, and local events
• Uphold the highest standards of customer service excellence at all times

Qualifications

• Previous customer related experience an asset
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Computer literate in Microsoft Window applications required
• Previous Opera experience an asset
• High communication skills verbal and written. Perfect use of English. Command of Arabic will be considered and important asset