Reservation Agent (Saudi National)

Rotana Hotels; Riyadh; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading hotel chain is seeking a Reservation Agent (Saudi National) to manage customer reservations and inquiries. The ideal candidate will provide excellent service, handle calls, and resolve issues while maintaining a professional demeanor. Fluency in Arabic and English is essential, along with customer service experience.

Qualifications

• Fluency in Arabic and English required.
• Previous experience in customer service or hospitality preferred.

Responsibilities

• Handle inbound and outbound calls for reservations.
• Provide information on hotel availability and rates.
• Process reservations and cancellations efficiently.

Skills

Communication

Problem Solving

Interpersonal Skills

Job description

Job Summary:
The Reservation Agent (Saudi National) will be responsible for handling reservations, inquiries, and cancellations for customers. They will ensure excellent customer service throughout the reservation process.

Job Responsibility:
- Handle inbound and outbound calls to assist customers with booking reservations.
- Provide accurate information on hotel availability, rates, and amenities.
- Process reservations and cancellations in a timely and efficient manner.
- Address customer inquiries and resolve any issues or complaints related to reservations.
- Maintain a positive and professional attitude towards customers at all times.

Candidate Requirements:
- Saudi National with fluency in Arabic and English.
- Previous experience in customer service or hospitality is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.