Reservation Agent (Saudi National)

Almajdouie; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Reservation Agent (Saudi National) to manage customer reservations and inquiries. The successful candidate will ensure exceptional service during the reservation process and require strong communication skills in Arabic and English, along with customer service experience.

Qualifications

• Saudi National with fluency in Arabic and English.
• Previous experience in customer service or hospitality is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Handle inbound and outbound calls to assist customers with booking reservations.
• Process reservations and cancellations in a timely and efficient manner.
• Address customer inquiries and resolve any issues or complaints.

Skills

Excellent communication and customer service skills

Proficiency in both English and Arabic languages

Strong attention to detail and organization

Problem-solving skills

Ability to multitask and work well under pressure

Job description

Job Summary:
The Reservation Agent (Saudi National) will be responsible for handling reservations, inquiries, and cancellations for customers. They will ensure excellent customer service throughout the reservation process.

Job Responsibility:
- Handle inbound and outbound calls to assist customers with booking reservations.
- Provide accurate information on hotel availability, rates, and amenities.
- Process reservations and cancellations in a timely and efficient manner.
- Address customer inquiries and resolve any issues or complaints related to reservations.
- Maintain a positive and professional attitude towards customers at all times.

Candidate Requirements:
- Saudi National with fluency in Arabic and English.
- Previous experience in customer service or hospitality is preferred.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Skills

Skills:
- Excellent communication and customer service skills
- Proficiency in both English and Arabic languages
- Strong attention to detail and organization
- Ability to multitask and work well under pressure
- Familiarity with reservation systems and software
- Problem-solving skills and ability to handle customer inquiries and complaints confidently