Reservation Agent

Mansard Riyadh, A Radisson Collection Hotel; Riyad Al Khabra; On-site; SAR 48,000 - 120,000; Full time

Job summary

Mansard Riyadh, A Radisson Collection Hotel is seeking a passionate Reservations Representative to enhance the guest experience. The ideal candidate will ensure high standards in service delivery while supporting the hotel's reservations operations, all within a vibrant team environment.

Qualifications

• Experience in reservations is preferred.
• Ability to find creative solutions.
• Strong commitment to guest service.

Responsibilities

• Support smooth operation of the reservations department.
• Maximize guest satisfaction and comfort.
• Ensure compliance with legislation and audit processes.

Skills

Sales-driven

Attention to detail

Creative problem solving

Fast-Paced Experience

Job description

Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Reservations Team are natural organizers, sales-driven with meticulous attention to detail and fully tuned into guests' needs. They are first-class professionals who strive to deliver a hospitality experience that exceeds expectations - creating memorable moments for our guests.

As a Reservations Representative, you will join a team passionate about delivering exceptional service, where we believe that anything is possible, while having fun in all that we do!

Key Responsibilities of the Reservations Representative :

• Support the smooth operation of the reservations department, ensuring all aspects of the guest journey and experience are delivered to the highest standards.
• Work as part of a team to maximize guest satisfaction and comfort, providing positive and prompt responses to guest inquiries and resolving issues effectively.
• Take responsibility for assigned duties and tasks, ensuring they are completed in a timely and professional manner.
• Achieve departmental plans and objectives, including hotel initiatives and targets.
• Collaborate with supervisors to control costs and inventory, and to attain productivity and performance goals.
• Build and maintain effective working relationships, promoting the company's culture and values.
• Ensure compliance with all legislation, planning, delivering, and documenting due diligence activities for internal and external audits, and performing follow-up as necessary.

Requirements of the Reservations Representative :

• Experience in reservations is preferred.
• A proactive, can-do work approach.
• A commitment to delivering exceptional guest service and a passion for hospitality.
• Ability to find creative solutions and take ownership of duties.
• Personal integrity and a drive for excellence in a demanding environment.
• Experience working with IT systems across various platforms.

Careers

Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe that people are our greatest asset. As one of the world’s largest hotel companies, we are always looking for talented individuals to join our team. If this resonates with you, start your journey with us.

To learn more about Radisson Hotel Group, our culture, and beliefs, visit us at careers.radissonhotels.com.

Skills

Fast-Paced Experience