Reservation Agent

Accor; Medina; On-site; SAR 25,000 - 45,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Mitarbeiter für den Kundenservice im Hotelbereich. In dieser spannenden Rolle werden Sie für die Bearbeitung von Buchungsanfragen und die Unterstützung bei der Gästebetreuung verantwortlich sein. Sie werden die Möglichkeit haben, Ihre Verkaufsfähigkeiten zu nutzen, um die Hotelangebote zu fördern und den Gästen einen unvergesslichen Aufenthalt zu bieten. Wenn Sie leidenschaftlich daran interessiert sind, erstklassigen Service zu bieten und in einem dynamischen Umfeld zu arbeiten, ist diese Position perfekt für Sie.

Qualifications

• Erfahrung in einem ähnlichen Reservierungsumfeld oder Kundenservice, vorzugsweise in einem Hotel.
• Fließende Englischkenntnisse in Wort und Schrift, zusätzliche Sprachen sind von Vorteil.

Responsibilities

• Bearbeiten von Anfragen für Buchungen per Telefon und Bestätigungen innerhalb von 24 Stunden.
• Beantworten aller Anrufe umgehend und höflich, um Verkaufschancen zu maximieren.

Skills

Kundenservice

Verkaufstechniken

Fließend Englisch

Computerkenntnisse

Education

Erfahrung im Hotelreservierung

Kenntnisse in OPERA Cloud

Tools

Microsoft Office

OPERA Cloud

Job description

Company Description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Job Description

• Handle enquiries for bookings via phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
• Answer all calls promptly, within 3 rings, using the specified greeting for the hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Assist in Front Office duties as required, especially with guest check-in and check-out during peak periods of activity.
• Handle guest complaints and enquiries efficiently and professionally, and ensure the Revenue & Reservation Manager and Front Office Manager are informed of any guest feedback.

Qualifications

• Experience in a similar reservations environment or customer service experience, preferably in a hotel setting.
• Strong knowledge of computer systems, including Microsoft Office.
• Competent knowledge of OPERA Cloud preferred.
• Fluent in spoken and written English; knowledge of additional languages is a plus.
• Experience providing prompt and efficient service, including upselling techniques.

Additional Information

Your Team And Working Environment

• Sofitel Shahd Al-Madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms, and a fitness center with a gym. It stands out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.