RESERVATION AGENT

Accor Hotels; King Abdullah Economic City; On-site; SAR 30,000 - 45,000; Full time

Job summary

A leading hotel in King Abdullah Economic City is seeking a Reservations Agent to manage guest inquiries and reservations. The ideal candidate will have experience in a 5-star hotel, excellent communication skills, and a commitment to guest satisfaction. Responsibilities include handling reservation requests, managing inventory, and upselling hotel services. Join a dynamic team dedicated to providing exceptional service in a luxurious environment.

Qualifications

• Minimum one year of experience in the same position at a 5-star hotel.

Responsibilities

• Handle reservation requests using good listening and communication skills.
• Manage inventory and monitor available room types throughout the day.
• Explain guarantee and cancellation policies to guests.

Skills

Communication

Listening

Sales Techniques

Education

High School Diploma

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Have a thorough knowledge of the entire hotel services and facilities.
2. Answer inquiries regarding room rates, outlets, and room locations.
3. Be familiar with all aspects of the reservation systems.
4. Handle reservation requests using good listening and communication skills to gather necessary information.
5. Post advance deposits and maintain accurate records of deposits.
6. Process rooming lists and group blocks, noting special requests and billing procedures.
7. File and process reservation correspondence, ensuring all files are current and organized.
8. Understand the functions of Front Desk, Sales, and Accounts departments and their relation to Reservations.
9. Adhere to hotel policies and procedures.
10. Stay informed about rate changes and group inquiries.
11. Complete daily shift tasks and assist colleagues as needed.
12. Manage inventory and monitor available room types throughout the day.
13. Understand departmental goals and projections for average rate and occupancy.
14. Accurately accommodate and document special requests.
15. Select the most suitable room type to meet guest needs and maximize revenue.
16. Explain guarantee and cancellation policies to guests.
17. Describe room features and amenities, and promote hotel services to guests.
18. Utilize sales techniques to assist guests with reservations, personalize calls, and suggest alternatives or refer to sister properties when necessary.
19. Respond to guest inquiries about hotel facilities, services, rates, and promotions.
20. Provide confirmation/cancellation numbers and relay this information clearly, offering email or fax options.
21. Identify guest reservation needs through open-ended questions.
22. Apply upselling techniques to enhance property revenue.
23. Recognize repeat guests using appropriate codes.
24. Perform other duties as reasonably requested by management, including assistance with large events or hotel functions.
25. Participate in Task Force Teams for new openings.

Qualifications

Minimum one year of experience in the same position at a 5-star hotel and a high school diploma.