Reservation Agent

Sofitel; Eastern Province; On-site; SAR 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Reservations Agent to enhance guest satisfaction and maximize revenue. This role requires exceptional customer service skills, strong communication abilities, and a commitment to up-selling hotel services. You will manage guest inquiries and reservations, ensuring compliance with company standards while maintaining excellent guest relations. Join a team that values teamwork and adaptability, where your contributions will directly impact the guest experience and the hotel's success. If you have a passion for hospitality and a knack for organization, this opportunity is perfect for you.

Benefits

Employee Discounts

Health Insurance

Training and Development Programs

Flexible Work Hours

Qualifications

• Strong communication and organizational skills are essential.
• Experience in hospitality or tourism management is preferred.

Responsibilities

• Manage guest room reservations and ensure compliance with policies.
• Maximize hotel revenue through efficient reservation handling.

Skills

Customer Service

Communication Skills

Organizational Skills

Hospitality Knowledge

Revenue Management

Education

Diploma in Hospitality Management

Professional Diploma in Safety and Security

Tools

Property Management System (PMS)

Job description

Process reservation requests, explain policies, accommodate special requests, and maintain guest relations while following company standards and procedures.

Supports reservations operations, enhances guest satisfaction, ensures compliance, and requires strong communication skills and a commitment to exceptional service.

Responsible for managing guest room reservations, ensuring effective communication, maintaining customer service standards, and possessing strong hospitality knowledge and communication skills.

The role involves providing excellent customer service, managing room reservations, and demonstrating strong communication and organizational skills.

The role involves maximizing hotel revenue through efficient reservation handling, guest interaction, and utilizing yield management techniques while ensuring guest satisfaction.

As a Reservations Agent, provide exceptional service, maximize revenue through up-selling, and assist guests with reservations and information.

Handle guest inquiries and reservations, promote hotel services, ensure compliance, and possess strong communication and organizational skills.

Handle customer inquiries for room reservations, maximize revenue through upselling, maintain PMS accuracy, and support the Reservations Manager.

Detail-oriented individual needed to assist guests with reservations, process cancellations, and promote teamwork while delivering exceptional service.

Responsible for processing guest room reservations, maintaining communication, and providing excellent customer service with a focus on teamwork and adaptability.

Process reservation requests, identify guest needs, explain policies, and maximize revenue while providing outstanding customer service and communication skills.

Process reservation requests, verify room availability, explain policies, maximize revenue, and maintain guest relations while adhering to company standards.

Responsible for managing guest reservations, ensuring compliance with policies, delivering excellent customer service, and supporting sustainability initiatives.

Provide exceptional customer service, utilize reservation systems, promote sales, and maintain accurate records while demonstrating strong communication and organizational skills.

Handle guest inquiries for hotel reservations, process bookings accurately, maintain records, and comply with safety and environmental policies.

Manage reservations, ensure guest communication, coordinate with departments, handle revenue management, and train staff while possessing strong communication and organizational skills.

Dynamic sales professional needed for sales of furniture and products in the HORECA sector, focusing on client relationships and revenue generation.

Oversee reservations accuracy, implement procedures, train staff, address guest needs, and maintain company standards while maximizing revenue.

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Supervise reservation activities, maintain guest history, prepare reports, ensure guest satisfaction, and possess strong leadership and communication skills.

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Supervises reservation activities, manages guest history, handles cancellations, prepares reports, and maintains public relations with travel agents and guests.

Manage reservations, oversee guest interactions, lead a team, ensure revenue maximization, and maintain compliance with hotel standards.

Manage the Reservations Department, deliver exceptional customer service, apply rate management, and possess hospitality education with strong communication skills.

Manage reservation staff, ensure quality and efficiency, train employees, maintain guest information security, and possess strong communication and organizational skills.

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Oversee hotel reservations, optimize occupancy and revenue, lead a team, and ensure exceptional customer service with strong organizational skills.