Reservation Agent

Sofitel; Al Khobar; On-site; SAR 20,000 - 40,000; Full time

Job summary

An established industry player in the luxury hospitality sector is seeking a dedicated Reservation Manager to join their dynamic team. This role involves managing guest reservations, enhancing communication strategies, and ensuring a personalized experience for each guest. The ideal candidate will possess strong customer service skills and a commitment to excellence. Join a vibrant team where every day brings new opportunities to create memorable experiences in a stunning 5-star environment. If you thrive in a fast-paced setting and are passionate about hospitality, this is the perfect opportunity for you.

Qualifications

• Previous experience in reservations or customer service roles.
• Dedication to providing exceptional customer service.

Responsibilities

• Handle guest reservations via phone, email, and online platforms.
• Serve as a central point of contact for guest inquiries.
• Facilitate the booking process and ensure accuracy.

Skills

Customer Service

Communication Skills

Reservation Management

Up-selling

Education

Diploma in Hospitality

Tools

Property Management System (PMS)

Microsoft Office

Job description

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Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
• Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
• Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
• Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
• Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
• Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
• Up-selling and Promotion: Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.
  
  

Qualifications

• Education: Diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in reservations or customer service roles.
• Communication Skills: Excellent verbal and written communication skills.
• Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer- Approach: Dedication to providing exceptional customer service and creating positive guest experiences.