Reservation Agent

Accor Hotels; Al Khobar; On-site; SAR 24,000 - 36,000; Full time

Job summary

Join a dynamic team as a Reservation Agent where your guest-focused personality and strong interpersonal skills will shine. In this role, you will manage reservations through various channels, ensuring a seamless experience for guests while optimizing room sales in line with company policies. Your attention to detail and ability to communicate effectively with other departments will be key to your success. This is an exciting opportunity to work in a renowned hospitality environment, contributing to creating memorable experiences for guests. If you are passionate about customer service and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• Guest-focused personality with strong interpersonal skills.
• Experience with reservation systems is a plus.

Responsibilities

• Manage all reservations via phone, email, and internet.
• Ensure a warm welcome and assist guests as needed.

Skills

Interpersonal Skills

Problem-Solving Abilities

Fluency in English

Guest-Focused Personality

Tools

Opera

Job description

Job Description

As our next Reservation Agent, you will be :

• Responsible for all reservations over the phone, by fax or internet, e-mail and handles all associated operations.
• Increase and optimize room sales in line with the brand and hotel's sales policy.
• Ensure guests receive a warm welcome and assistance as requested, in line with the Company standards.
• Follow up on the administration of reservations thoroughly, making check-in operations easier for the front desk team.
• Handle reservations by applying the various step-by-step processes defined by the brand.
• Enter reservation details precisely and correctly.
• Ensure that information is passed on to the concerned departments.
• Confirm reservations and handle written communications carefully.
• Communicate and cooperate with other hotel departments.

Qualifications

• A guest-focused personality is essential.
• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem-solving abilities.
• Fluency in English; additional languages are a plus.