Reservation Agent

IHG Hotels & Resorts; Al Khobar; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain in Al Khobar is looking for a Customer Service Agent to manage reservations and enhance guest experiences. The ideal candidate should be proficient in both Arabic and English, have strong communication skills, and a background in customer service or reservations. If you thrive under pressure and enjoy collaboration, this role is for you. Join us to provide outstanding service and ensure guest satisfaction.

Qualifications

• Previous experience in reservations or customer service preferred.
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in Arabic and English, both written and spoken.

Responsibilities

• Respond to customer calls and reservation inquiries.
• Make and confirm bookings and modifications as requested.
• Efficiently use electronic reservation systems.
• Ensure accuracy of data entry and resolve booking-related issues.
• Deliver excellent customer service at all times.
• Collaborate with other departments to ensure smooth operations.

Skills

Customer service

Communication

Teamwork

Multilingual (Arabic and English)

Job description

Key Responsibilities

• Respond to customer calls and reservation inquiries.
• Make and confirm bookings and modifications as requested.
• Efficiently use electronic reservation systems.
• Ensure accuracy of data entry and resolve any booking-related issues.
• Deliver excellent customer service at all times.
• Collaborate with other departments to ensure smooth operations.

Requirements

• Previous Experience In Reservations Or Customer Service (preferred).
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in [Arabic and English] both written and spoken.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \"Apply\" button. Start your journey with us today.