Regional Technical Center Supervisor\Head

eXtra (United Electronics Co.); Ar Rass; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading company in consumer electronics is seeking a detail-oriented Regional Technical Center Supervisor to enhance their Service-Aftersales team. This role focuses on driving sales, improving customer satisfaction, and ensuring operational efficiency within the region. Candidates should possess a Bachelor's degree in Engineering and have supervisory experience, along with strong analytical and organizational skills.

Qualifications

• 5 years supervisory experience in Consumer Electronics field.
• Proficiency in English.
• Strong analytical skills to identify inefficiencies.

Responsibilities

• Responsible for Consumer Electronics Services sales at Region Technical Center.
• Drive technical development and growth of the team.
• Monitor KPIs and take corrective actions on process gaps.

Skills

Analytical skills

Organizational skills

Problem-solving

Education

Bachelor's degree in Engineering or related field

Job description

We are actively looking for a detail-oriented Regional Technical Center Supervisor\Head, to join our Service-Aftersales team,

Responsibilities:

• Responsible for Consumer Electronics Services sales at Region Technical Center.

• Drive technical development and growth of the team.

• Recognize performance, encourage customer focus, and nominate Service-Award candidates.

• Monitor KPIs, analyze gaps, and take corrective actions.

• Ensure repairs are completed within targeted timeframes.

• Prevent accumulation of import-damaged items.

• Ensure technical readiness before new product launches.

• Manage and review petty cash and spending.

• Submit periodic reports to the Electronics Services Operations Manager.

• Monitor electronics services sales materials in regional stores.

• Handle complaints, implement "happy call" procedures, and improve customer satisfaction.

• Analyze process gaps and execute corrective actions.

• Manage inventories for serviced products and loaners.

• Implement and maintain the 5S methodology.

• Prepare required periodical reports to be presented to the electronics service’s operation manager.

Qualifications:

• Bachelor's degree in Engineering or related field.
• 5 years supervisory experience in Consumer Electronics field.
• Strong Analytical and organizational skills.
• Ability to identify and solve inefficiencies in processes.
• Proficiency in English.