Regional Service Manager

Juffali Industrial Products Company (JIPCO); Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Juffali Industrial Products Company (JIPCO) is seeking a Regional Service Manager to oversee service operations in the automotive sector. The role involves managing service teams, ensuring compliance with standards, and enhancing customer satisfaction. The ideal candidate will have a Bachelor's degree in Engineering, strong leadership skills, and a customer-centric mindset.

Qualifications

• Strong leadership and management skills.
• Understanding of automotive diagnostics and service technology.
• Ability to manage change and lead digital transformation.

Responsibilities

• Manage regional service operations and ensure efficient service delivery.
• Oversee service teams and compliance with company standards.
• Monitor performance metrics and resolve customer complaints.

Skills

Leadership

Service Improvement Strategies

Communication

Analytical Skills

Conflict Resolution

Budget Planning

Education

Bachelor of Engineering

Daimler MB certification

Job description

Juffali Industrial Products Company (JIPCO)

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

• Main Tasks & Responsibilities:
• Manage regional service operations, ensuring the efficient delivery of maintenance and repair services.
• Oversee service teams across multiple locations, ensuring compliance with company standards.
• Develop and implement strategies to improve service delivery and customer satisfaction.
• Monitor performance metrics and provide regular reports to senior management.
• Resolve high-level customer complaints and escalations to maintain brand reputation.
• Ensure adherence to health, safety, and environmental regulations.
• Manage service budgets, resource allocation, and cost-efficiency initiatives.

• Main Tasks & Responsibilities:

Manage regional service operations, ensuring the efficient delivery of maintenance and repair services.

Oversee service teams across multiple locations, ensuring compliance with company standards.

Develop and implement strategies to improve service delivery and customer satisfaction.

Monitor performance metrics and provide regular reports to senior management.

Resolve high-level customer complaints and escalations to maintain brand reputation.

Ensure adherence to health, safety, and environmental regulations.

Manage service budgets, resource allocation, and cost-efficiency initiatives.

","requirements":"

• Competencies & Skills:

Strong leadership and regional management skills.

Ability to develop and implement service improvement strategies.

Excellent communication and organizational abilities.

Advanced analytical and decision-making skills.

Understanding of automotive diagnostics, workshop operations, and service technology.

Conflict resolution and team coaching expertise.

Capacity to manage change and lead digital transformation in service operations.

Budget planning and cost control skills.

• Personality Traits:

Strategic thinker with a customer-centric mindset.

Results-driven and accountable.

Strong leader with the ability to inspire and influence others.

Adaptive to fast-paced and changing environments.

Assertive, yet approachable.

Resilient under pressure and solution-oriented.

High integrity and professionalism.

Proactive and forward-looking.

• Education:
• Bachelor of Engineering & Daimler MB certification

Company Industry

• Automotive
• Auto Accessories

Department / Functional Area

• Administration

Keywords

• Regional Service Manager

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Juffali Industrial Products Company (JIPCO)