Regional Service Delivery Technical Manager- Surface Pressure Control

Baker Hughes; Dammam; On-site; USD 100,000 - 150,000; Full time

Job summary

Baker Hughes is seeking a Regional Service Delivery Technical Manager for Surface Pressure Control in Dammam, Saudi Arabia. This dynamic role involves leading a technical team to ensure high-quality service delivery while maximizing revenue and customer satisfaction. Ideal candidates will have extensive experience in engineering and field operations, along with a strong background in project management and technical solutions.

Benefits

Comprehensive private medical care options

Contemporary work-life balance policies

Safety net of life insurance

Tailored financial programs

Qualifications

• 10+ years of cross engineering and field experience in mechanical design.
• 5+ years in Field Service and Technical Advising.
• Knowledgeable of seals technology and products for wellhead.

Responsibilities

• Lead the Technical team to ensure flawless execution and service support.
• Develop resource plans based on region forecasts and business commitments.
• Monitor KPI to evaluate effectiveness and manage incident processes.

Skills

Troubleshooting

Root Cause Analysis

Project Management

Customer Engagement

Technical Proposals

Education

Bachelor's degree from an accredited university or college

Job description

Regional Service Delivery Technical Manager- Surface Pressure Control

Would you like the opportunity to work in a dynamic role responsible for business growth?

Do you love leading and motivating others to achieve a goal?

Be part of a successful team

Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and surface-pressure capabilities are industry-leading and commercially innovative. Supporting and interacting cross-functionally we improve manufacturing processes.

Partner with the best

The Regional Service Delivery Technical Manager for Surface Pressure Control leads the Technical team in the Saudi Arabia Region to ensure flawless execution, on time delivery and provide first-rate service support to our key customers. The Product Line and area of focus incorporates the full scope services structure (Field/ Repair/ Rental/ Spares). This role also ensures that Baker Hughes maximizes its revenue by enabling flawless execution, customer satisfaction and efficient processes in line with Baker Hughes global standards.

The role will be responsible for:

• Ensuring all activities are carried out according to our non-negotiables and our cultural pillars.
• Providing the operational leadership needs to achieve profitable service growth
• Working closely with the Service Delivery Managers, Account Managers and Field personnel to understand activity forecast and verify appropriate resource mix to enable flawless execution and on-time delivery
• Conducting readiness review of personnel, equipment, facilities to deliver business plans and customer expectations and escalate to global team as necessary
• Taking accountability for product line service delivery performance within the region
• Identifying any gaps in local capabilities and develop improvement plans to ensure compliance with global standards
• Monitoring and communicating new products and specifications, knowledge of customers, rig count, competition (strength and weaknesses) and industry trends
• Fielding incident management process reporting, root cause determination, corrective actions and closure Monitor KPI to evaluate effectiveness
• Effectively engage with internal and external customers to support and maximize service quality
• Maintaining internal compliance and HSE standards to ensure a safe working environment
• Developing long and short-range resource plans based on region forecasts and business commitments including recruitment, skills reviews and resource development.

Fuel your passion

To be successful in this role you will:

• Have Bachelor's degree from an accredited university or college.
• Have minimum of 10 years of cross engineering and field experience in mechanical design of Wellhead and tree equipment and API 6A products.
• Have a strong experience and understanding in troubleshooting and root cause analysis across API6A wellhead.
• Knowledgeable of seals technology and products for wellhead and tree equipment.
• Have a minimum of 5 years of experience in Field Service and Technical Advising.
• Have application-engineering background and should be able to propose technical solutions to the team and the Client.
• Have established project management skills.
• Have a mind-set of customer intimacy and continuous engagement to ensure excellence in service delivery
• Have a background for after marketing business and to understand the urgency on rig operations.
• Ability to present in front of customers, communicate technical proposals, operations and solutions.
• Have the ability to effectively influence and establish credibility with senior leaders.
• Have the ability to work in a global matrix organization.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us:We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
Join Us:Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to , color, , or , , , gender or expression, , , protected veteran status or other characteristics protected by law.