Receptionist - Saudis Only and with third language

AccorHotel; Jeddah; On-site; SAR 15,000 - 35,000; Full time

Job summary

Join a dynamic team at a leading hotel as a Guest Service Agent, where you will be the first point of contact for guests, ensuring exceptional service and memorable experiences. This role involves managing check-ins and check-outs, addressing guest inquiries, and collaborating with various departments to meet guest needs. Ideal candidates will have a background in hotel management, strong communication skills, and the ability to thrive in a fast-paced environment. This is a fantastic opportunity to grow within a prestigious hospitality setting and make a positive impact on guest experiences.

Qualifications

• Experience in the hospitality industry with a focus on customer service.
• Fluency in English and knowledge of additional languages is a plus.

Responsibilities

• Greet and check-in guests, ensuring a seamless arrival process.
• Address guest inquiries and complaints with professionalism.
• Manage reservations and maintain accurate records.

Skills

Customer Service

Communication Skills

Problem-Solving

Multitasking

Education

Diploma in Hotel Management

Degree in Hotel Management

Tools

Opera Software

Microsoft Office Suite

Job description

Receptionist - Saudis Only and with third language

Bachelor of Hotel Management(Hotel Management)

Nationality

Vacancy

1 Vacancy

Job Description

Job Description

We are seeking a highly competent and service-oriented Guest Service Agent (GSA) to join our Front Office team. As the primary point of contact for our guests, you will be responsible for ensuring exceptional service and creating positive experiences that align with our organization's standards.

• Professionally greet and check-in guests, ensuring a seamless and efficient arrival process
• Address guest inquiries, requests, and complaints with utmost professionalism and urgency
• Execute check-out procedures, including accurate billing and secure payment collection
• Liaise effectively with other departments to fulfill guest requirements and resolve issues promptly
• Maintain comprehensive knowledge of hotel services, local attractions, and events to provide accurate information
• Manage reservations, room allocations, and special requests with precision and attention to detail
• Uphold the highest standards of organization, cleanliness, and presentation at the front desk area
• Perform essential administrative tasks, including generating reports and maintaining accurate records
• Collaborate effectively with team members to consistently deliver superior service standards
• Strictly adhere to all hotel policies, procedures, and safety protocols

Desired Candidate Profile

Qualifications

• Diploma or degree in Hotel Management or related field, with customer service experience (hospitality industry preferred)
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in hotel management software (Opera preferred) and Microsoft Office suite
• Ability to multitask and work efficiently in a fast-paced environment
• Fluency in English; knowledge of additional languages is a plus

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Receptionist - Saudis Only And With Third Language

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