Receptionist

AccorHotel; Saudi Arabia; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel in AlUla, Saudi Arabia is seeking a friendly and organized Receptionist to create a welcoming environment for guests. The ideal candidate will manage front desk duties, assist with check-ins, and provide administrative support, contributing to a positive guest experience in the hospitality industry.

Qualifications

• 1-2 years of experience as a Receptionist or similar role.
• Fluency in English and Arabic.
• Ability to manage high call volumes.

Responsibilities

• Greet and welcome visitors and guests.
• Manage the front desk, ensuring it is presentable.
• Handle incoming communications and assist with check-in procedures.

Skills

Customer Service

Communication

Multitasking

Organizational Skills

Education

High School Diploma or Equivalent

Certifications in Hospitality or Administration

Tools

Property Management Systems (Opera)

Microsoft Office Suite

Job description

We are seeking a professional and friendly Receptionist to join our team in AlUla, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests, clients, and colleagues. The ideal candidate will be detail-oriented, customer-focused, and highly organized, with the ability to handle multiple tasks efficiently.

• Greet and welcome visitors, guests, and clients in a professional and friendly manner
• Manage the front desk area, ensuring it remains tidy and presentable at all times
• Handle incoming phone calls, emails, and other communications, directing them to appropriate departments or individuals
• Schedule appointments and maintain calendars for executives and meeting rooms
• Assist with check-in and check-out procedures for guests
• Manage visitor logs and issue visitor badges as required
• Provide general administrative support, including data entry, filing, and document preparation
• Coordinate mail and package deliveries, ensuring proper distribution
• Assist with basic office management tasks, such as ordering supplies and maintaining inventory
• Support other departments with various administrative tasks as needed
• Ensure the security and confidentiality of guest and company information
• Stay informed about company events, staff movements, and other relevant information to provide accurate assistance to visitors and callers

Desired Candidate Profile

Qualifications

• 1-2 years of experience as a Receptionist, Front Office Representative, or in a similar role
• Strong customer service skills with a friendly and professional demeanor
• Excellent verbal and written communication skills
• Proficiency in handling multiple phone lines and managing high call volumes
• Experience with property management systems (Opera preferred)
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Fluency in English and Arabic (both written and spoken)
• Ability to maintain a calm and professional demeanor in high-pressure situations
• Flexibility to adapt to changing priorities and work schedules
• High school diploma or equivalent; additional education or certifications in hospitality or administration is a plus

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

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