Receptionist

InterContinental; Riyadh; On-site; SAR 24,000 - 36,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated receptionist to enhance guest experiences. In this role, you will be the first point of contact, responsible for providing a warm welcome, managing bookings, and ensuring a seamless check-in and check-out process. Your communication and problem-solving skills will be essential in addressing guest inquiries and creating memorable stays. This position offers a unique opportunity to thrive in a dynamic environment where every day brings new challenges and rewards, making it perfect for those who enjoy engaging with people and delivering exceptional service.

Qualifications

• Strong communication skills to handle guest interactions.
• Ability to solve problems and create memorable experiences.

Responsibilities

• Welcome guests warmly and manage their bookings efficiently.
• Assist with check-in/check-out processes and address guest needs.

Skills

Communication Skills

Problem-Solving Skills

Fluency in Local Language

Tech-Savvy

Job description

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

● Kicking off truly memorable guest experiences with the warmest of welcomes

● Acknowledging IHG Rewards Club members and returning guests in person or over the phone

● Taking, managing, and receiving payments for guest bookings

● Making the check-in and check-out process feel swift and seamless

● Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

● Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

● Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

● Fluency in the local language - extra language skills would be great, but not essential

● Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Administration

Keywords

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