Receptionist

InterContinental Hotels Group; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A global luxury hotel brand is looking for a dedicated receptionist in Riyadh. This role involves providing a warm welcome, managing guest transactions, and ensuring exceptional service. Ideal candidates will excel in communication and problem-solving. Join a company that prioritizes its employees' wellbeing and offers competitive benefits.

Benefits

Competitive salary

Full uniform

Room discounts

Comprehensive training

Qualifications

• Excellent communication to handle guest concerns and compliments.
• Ability to turn issues into opportunities for positive experiences.
• Fluency in the local language is preferred but not essential.
• Good reading, writing, basic math, and computer skills required.

Responsibilities

• Provide a warm welcome to guests from check-in to check-out.
• Manage guest bookings and payments smoothly.
• Anticipate guest needs and provide tailored recommendations.

Skills

Communication skills

Problem-solving skills

Fluency in local language

Tech-savviness

Job description

Overview

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

What you’ll do

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Who we are

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.