Receptionist

Hilton Worldwide, Inc.; Medina; On-site; SAR 24,000 - 36,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Receptionist to join their team. This role is crucial in ensuring guests receive an exceptional experience from check-in to check-out. You will be responsible for managing guest queries, maintaining high customer service standards, and assisting with training new team members. The ideal candidate will have a strong customer service background, excellent communication skills, and a commitment to delivering quality service. Join a team that values hospitality and is committed to creating remarkable experiences for guests worldwide.

Qualifications

• Experience in a customer-focused industry is essential.
• Strong communication skills and a positive attitude are crucial.

Responsibilities

• Provide exceptional reception services from check-in to check-out.
• Maximize room occupancy and promote hotel services through up-selling.

Skills

Customer Service

Communication Skills

IT Proficiency

Cash Handling

Education

High School Certificate or Equivalent

Job description

Job Description - Receptionist (HOT0BH0V)

Job Number:

HOT0BH0V

Work Location

DoubleTree by Hilton Madinah Gate Madinah Station, Madinah Railway Station, located at Al Hadra District Madinah

A Receptionist provides reception services for guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

What will I be doing?

As a Receptionist, you will provide reception services for guests to ensure an exceptional experience from check-in to check-out. Your responsibilities include:

• Achieving positive outcomes from guest queries in a timely and efficient manner
• Ensuring an efficient reception experience, including check-in/out and audit procedures
• Keeping the Front Office Manager and Reception Supervisors informed of relevant guest feedback and departmental updates
• Demonstrating high levels of customer service at all times
• Attending training courses as required and assisting with the training and development of night team members
• Having knowledge of hotel room categories, rates, packages, promotions, and general product information
• Maximizing room occupancy and promoting hotel services through up-selling techniques
• Following correct procedures for accepting foreign currencies, credit cards, and cash, in line with hotel policies
• Complying with hotel security, fire regulations, and health and safety legislation
• Operating front-of-house equipment and property management systems according to policies and procedures
• Following company brand standards
• Assisting other departments as necessary

What are we looking for?

Our Hilton receptionists represent the brand and work on behalf of our guests and team members. To excel in this role, you should demonstrate:

• Previous experience in a customer-focused industry
• High school certificate or equivalent
• Positive attitude and strong communication skills
• Commitment to delivering high-quality customer service
• Excellent grooming standards
• Ability to work independently and as part of a team
• Proficiency in IT

It is advantageous if you have experience in cash handling.

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has been committed to providing exceptional guest experiences, with a focus on service, amenities, and value. Our vision is "to fill the earth with the light and warmth of hospitality," inspiring us to create remarkable experiences worldwide. Our team members are at the heart of this mission!