Receptionist

Accor Hotels; AlUla; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel group seeks a professional Receptionist in AlUla, Saudi Arabia, to create a welcoming environment for guests. The role involves multitasking and providing excellent customer service. Ideal candidates are organized and possess strong communication skills, with familiarity in hospitality systems like Opera being a plus.

Qualifications

• 1-2 years of experience as a Receptionist or similar role.
• Fluency in English and Arabic (written and spoken).
• Experience with property management systems preferred.

Responsibilities

• Greet and welcome visitors, guests, and clients.
• Manage the front desk and handle incoming communications.
• Assist with check-in and check-out procedures.

Skills

Customer Service

Organizational Skills

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Opera

Microsoft Office Suite

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a professional and friendly Receptionist to join our team in AlUla, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for our guests, clients, and colleagues. The ideal candidate will be detail-oriented, customer-focused, and highly organized, with the ability to handle multiple tasks efficiently.

• Greet and welcome visitors, guests, and clients in a professional and friendly manner
• Manage the front desk area, ensuring it remains tidy and presentable at all times
• Handle incoming phone calls, emails, and other communications, directing them to appropriate departments or individuals
• Schedule appointments and maintain calendars for executives and meeting rooms
• Assist with check-in and check-out procedures for guests
• Manage visitor logs and issue visitor badges as required
• Provide general administrative support, including data entry, filing, and document preparation
• Coordinate mail and package deliveries, ensuring proper distribution
• Assist with basic office management tasks, such as ordering supplies and maintaining inventory
• Support other departments with various administrative tasks as needed
• Ensure the security and confidentiality of guest and company information
• Stay informed about company events, staff movements, and other relevant information to provide accurate assistance to visitors and callers

Qualifications

• 1-2 years of experience as a Receptionist, Front Office Representative, or in a similar role
• Strong customer service skills with a friendly and professional demeanor
• Excellent verbal and written communication skills
• Proficiency in handling multiple phone lines and managing high call volumes
• Experience with property management systems (Opera preferred)
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Fluency in English and Arabic (both written and spoken)
• Ability to maintain a calm and professional demeanor in high-pressure situations
• Flexibility to adapt to changing priorities and work schedules
• High school diploma or equivalent; additional education or certifications in hospitality or administration is a plus

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus