Receivables Collector

CEQUENS; Riyad Al Khabra; On-site; SAR 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Receivables Collector, der für das Management ausstehender Rechnungen verantwortlich ist. In dieser Schlüsselrolle tragen Sie zur Aufrechterhaltung des Cashflows bei, indem Sie effektive Inkassostrategien umsetzen und gleichzeitig eine positive Kundenbeziehung pflegen. Sie werden eng mit internen Teams zusammenarbeiten, um Probleme zu lösen und die Effizienz der Inkassoprozesse zu verbessern. Wenn Sie eine Leidenschaft für Kommunikation und Organisation haben und in einem dynamischen Team arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• 1-3 Jahre Erfahrung in der Debitorenbuchhaltung oder im Inkasso.
• Erfahrung im Kundenservice oder in einer kundenorientierten Rolle.

Responsibilities

• Überwachung von Konten zur Identifizierung ausstehender Schulden.
• Direkter Kontakt mit Kunden zur Klärung überfälliger Zahlungen.
• Aufzeichnung und Berichterstattung über Inkassotätigkeiten.

Skills

Kommunikationsfähigkeiten

Verhandlungsgeschick

Organisatorische Fähigkeiten

MS Office (insbesondere Excel)

Kenntnisse in Buchhaltungssoftware

Fähigkeit zur Konfliktlösung

Education

Bachelorabschluss in Finanzwesen

Bachelorabschluss in Betriebswirtschaft

Bachelorabschluss in Rechnungswesen

Tools

MS Office

Buchhaltungssoftware

Job description

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels.

Our partner network covers the MEA region with international access to messaging hubs worldwide. Our clients include major banks, credit card companies, digital payments, OTT applications, government authorities, health and education sectors, and other industry verticals.

If you have a passion for success and are ready to constantly challenge yourself within a collaborative team environment, join our team.

Job Summary

The Receivables Collector at CEQUENS is responsible for managing the collection of outstanding invoices and payments due to the company. This role is crucial in maintaining the company's cash flow, reducing delinquencies, and ensuring timely collection of revenues. The Receivables Collector will work closely with customers and internal teams to address and resolve billing issues and will implement effective collection strategies that maintain good customer relations.

Main Areas of Responsibility

Collection Management

• Monitor accounts to identify outstanding debts and take necessary actions to encourage timely debt payments.
• Process and monitor incoming payments, and reconcile invoices to ensure all payments are accurately recorded and accounted for.
• Implement collection strategies to reduce aged receivables.

Customer Communication

• Contact clients directly via phone, email, or in person to inquire about overdue payments and clarify the terms of sales, service, or credit contracts.
• Maintain professional and customer-friendly interactions to manage collections diplomatically and uphold business relationships.

Dispute Resolution

• Investigate and resolve discrepancies in payments or invoices, liaising with customer service and sales departments as necessary.
• Handle customer queries regarding financial agreements, payment plans, and billing, negotiating mutually acceptable solutions to payment issues.

Reporting and Compliance

• Maintain accurate records and reports regarding collection activity and account status.
• Ensure compliance with company policies and legal guidelines during the debt collection process.

Process Improvement

• Recommend improvements in the collection process to increase efficiency and reduce the accounts receivable delinquency rate.
• Assist in developing policies that reduce the risk of late or failed payments.

Requirements

Education

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

Experience

• 1-3 years of experience in accounts receivable, collections, or a similar role.
• Experience with customer service or in a client-facing role is beneficial.
• Ideally, experience working in a technology business.

Skills

• Strong communication and negotiation skills, with the ability to resolve conflicts and queries.
• Excellent organizational skills and attention to detail.
• Proficiency in MS Office, particularly Excel, and familiarity with accounting software.
• Ability to manage multiple tasks and prioritize effectively.
• Understanding of financial and legal implications of the collections process.
• Ability to work independently and as part of a team.