Quality Supervisor

Client of ALPLA; Saudi Arabia; On-site; SAR 30,000 - 60,000; Full time

Job summary

Join a modern and dynamic team at a stable and growing company, where you will oversee quality assurance processes, manage customer complaints, and implement safety concepts. This role offers a unique opportunity to work independently while ensuring quality standards are met in a vibrant international environment. With a focus on personal growth and teamwork, you will contribute to maintaining high-quality products and services. If you have a passion for quality control and a commitment to safety, this position is perfect for you.

Benefits

Modern working environment

Dynamic team

Opportunities for independent work

Qualifications

• Bachelor's degree in Engineering or Chemistry with a quality background.
• 3+ years of experience in a management role within the plastics industry.

Responsibilities

• Supervising quality assurance processes from incoming materials to finished goods.
• Preparing monthly Quality Performance KPI reports and conducting quality meetings.

Skills

MS Office (Excel, Word, PowerPoint)

Analytical Skills

Statistical Skills

Supervision Skills

Communication Skills

Quality-oriented Mindset

Teamwork Ability

Education

Bachelor's degree in Engineering or Chemistry

Additional qualifications in quality

Tools

Quality Lab Equipment

Job description

What you will enjoy doing

• Customer Service
• Handling all customer complaints
• Implementing and executing analysis using professional problem-solving tools
• Following up on corrective and preventive actions, including submission to the customer
• Preparing monthly customer complaint reports

Quality Assurance & Control

• Supervising quality assurance/control processes from incoming materials to finished goods
• Overseeing QA/QC core functions: measuring, recording, and reporting dimensional, functional, and visual attributes as per specified requirements
• Monitoring data analysis and control (TIG/CAQ)
• Creating and managing quality specifications such as inspection plans, drawings, and packaging instructions, including reviews
• Maintaining customer-approved color samples for each SKU
• Defining internal specification limits in collaboration with the production department
• Coordinating trials and evaluations with relevant departments
• Handling all internal complaints (Non-conformity records = NCR)
• Supervising outsourced testing and calibration activities
• Preparing reports in the customer complaints handling tool (CCH tool)
• Maintaining laboratory equipment in working condition

Safety Awareness

• Implementing safety concepts in compliance with local regulations

People Management

• Conducting quality meetings
• Planning, directing, and assigning duties to quality personnel
• Ensuring effective internal and external communication
• Preparing shift schedules maintaining skill level balance across shifts
• Assessing training needs and ensuring training execution
• Preparing monthly Quality Performance KPI reports
• Reporting QA key figures in eMis for monthly closing
• Representing the QA team during operational meetings, including KPI updates

What makes you great

Education/Professional Qualifications

• Bachelor's degree in Engineering or Chemistry with a quality background
• Additional qualifications/certifications in quality are a plus

Experience

• Experience in plastics blow molding or injection molding
• At least 3 years of hands-on experience in a similar role
• At least 3 years in a management position within the plastics industry
• Experience handling quality lab equipment and chemical measurements
• Experience assisting with quality system audits and reports
• Proficiency in statistical analysis

Qualifications/Skills/Personal Competencies

• Proficiency in MS Office (Excel, Word, PowerPoint)
• Strong analytical, numerical, and statistical skills
• Strong supervision and motivational skills
• Personality with a quality-oriented mindset
• Excellent verbal and written English communication skills
• Teamwork ability
• Physical ability to bend and stand for up to 12 hours
• High energy levels and flexibility
• Commitment to safety and environmental responsibility in line with company policies and standards
• Alignment with company culture regarding punctuality, responsibility, respect, accuracy, and H&S standards

What you can expect working with us

• A modern, international working environment within a stable and growing company
• Being part of a young and dynamic team
• Opportunities to work independently within defined responsibilities