Quality Operations Coach.Regional Quality - East & Qassim (1)

Panda Retail Company – Savola Group; معهد تدريب المديرية العامة للسجون بالمنطقة الشرقية; On-site; SAR 120,000 - 150,000; Full time

Job summary

A major retail company is seeking a Product Quality Coach to implement quality compliance and manage supplier audits. You will ensure the highest product quality within retail stores and facilities, handle customer complaints, and support staff training efforts. The role requires a degree in a relevant field and significant experience in quality control, with key competencies in food safety standards and supplier management.

Qualifications

• Minimum 3 years of experience, with at least 1 year in Audit and Quality role.
• Knowledge of Quality management and Supplier audit programs.
• Understanding of food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulations.

Responsibilities

• Execute Product Quality Coach Programs and implement visiting plans.
• Conduct Supplier Quality audits and ensure compliance.
• Investigate customer complaints and manage NCRs.

Skills

Process mapping and improvement

Root Cause analysis

Problem-solving

Effective communication

Negotiation skills

Education

Bachelor’s Degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, or Chemical Engineering

Tools

Microsoft Word

Excel

PowerPoint

Visio

Job description

Job Description

Job Purpose: Responsible for implementing product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to ensure adherence to regulatory authorities’ instructions & company internal standards.

Key Accountabilities:

Product Quality Coach Program:

• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure the highest product quality and compliance with Panda standards.
• Implement Product Quality Coach Visiting plan to support improvement actions.
• Prepare necessary non-compliance reports, communicate them to concerned departments, and follow up until closure.

Suppliers Quality Management (Supplier Audit Program):

• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (e.g., Fresh meat, chilled meat, Produce, Deli) by conducting audits to verify supplier compliance with standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow up until closure.

Customer Complaints, NCR, and Recall Management:

• Investigate customer complaints and NCRs, analyze collected data, and submit findings to the Regional Quality Operations Manager for corrective actions.
• Complete necessary forms (Complaint and Investigation forms) and communicate findings to the Operations Regional Manager.

Pest Control and Hygiene Program:

• Monitor pest control and hygiene service activities at stores and facilities.
• Follow up and communicate issues related to pest control and hygiene activities.

People Development:

• Contribute to developing quality training materials and conduct training sessions to enhance employee knowledge and performance standards.

Qualifications:

Bachelor’s Degree in Quality, Food Science, Microbiology, Veterinary Medicine, Agricultural Engineering, Chemical Engineering, or relevant field.

Professional Certifications & Experience:

Minimum 3 years of experience, with at least 1 year in an Audit and Quality role.

Key Competencies:

• Knowledge of Quality management and Supplier audit programs.
• Understanding of local and international food safety standards (HACCP, ISO, AIB, BRC) and Saudi regulatory requirements.
• Experience in food safety & hygiene across manufacturing, retail, or hospitality sectors.
• Leadership, development skills, attention to detail, and ability to handle complexity.
• Ability to work under pressure.
• Diplomatic, tactful, and resilient qualities.

Skills:

• Process mapping and improvement.
• Root Cause analysis.
• Problem-solving, team building, planning, and decision-making skills.
• Effective communication and negotiation skills.
• Ability to anticipate and overcome obstacles.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Visio.