Quality Operations Coach.Regional Quality - East & Qassim (1)

Azizia Panda United Inc.; Dammam; On-site; SAR 90,000 - 120,000; Full time

Job summary

A leading retail company in Saudi Arabia seeks a Product Quality Coach responsible for ensuring compliance with quality standards at retail stores and supplier facilities. This role includes auditing, managing customer complaints, and promoting staff training. The ideal candidate will possess a Bachelor’s degree and expertise in quality assurance, alongside strong problem-solving skills to address food safety issues effectively.

Qualifications

• Experience in quality assurance or food safety compliance is essential.
• Strong analytical and reporting skills for managing customer complaints.
• Ability to conduct training sessions and develop training materials.

Responsibilities

• Implement product quality compliance and conduct audits on suppliers.
• Manage customer complaints and ensure corrective actions are implemented.
• Develop and deliver quality training programs for employees.

Skills

Quality Compliance

Auditing

Complaint Management

Training Development

Pest Control Monitoring

Education

Bachelor's Degree in Food Science, Quality Management or related field

Job description

Job Purpose :Responsible for the implementation of product quality compliance in the region (Retail Stores, Central Bakery & Fresh Vendors facilities) by conducting quality coaching visits to comply with regulatory authorities’ instructions & company internal standards.

Key Accountabilities:

Product Quality Coach Program:
• Execute the Product Quality Coach Programs for Pandas Retail Stores, Facilities, and Omnichannel to ensure highest Product Quality are met, and comply with Panda standard.
• Execute Product Quality Coach Visiting plan to support improvement actions implementation.
• Prepare necessary non-compliance reports and communicated to concerned departments and follow up on raised noncompliance reports till its closed.

Suppliers Quality Management (Supplier Audit Program):
• Implement Supplier Quality audit programs for private label (Food & Non-Food Vendors) and Fresh (i.e., Fresh meat, chilled meat, Produce, Deli etc.) by conducting audits to verify the supplier compliance with the standard requirements to protect customers from potential food safety hazards.
• Report all raised NCRs to concerned departments and follow on raised NCRs till its closed.

Customer Complaints, NCR and Recall Management:
• Investigate customer complaints and NCRs, analyze the collected data, submit it to the Quality Operation regional Manager for further action to close the issue with proper corrective actions.
• Fill the necessary forms (Complaint forms and Investigation forms) and communicate it to Operation regional Manager.

Pest Control and Hygiene Program:
• Monitor pest control and Hygiene service activities at stores and Facilities.
• Follow up and communicate the issues related to the pest control and Hygiene program activities at stores and Facilities.

People Development:
• Contribute in developing quality training materials and conduct training sessions for all targeted employees to improve their knowledge and performance standards.