Quality Assurance Officer / Used Cash

Syarah; Riyad Al Khabra; On-site; SAR 200,000 - 300,000; Full time

Job summary

An innovative company is seeking a Quality Assurance Specialist with a passion for excellence and customer service. This role focuses on monitoring and assessing the performance of sales officers, ensuring adherence to quality standards and company policies. With a commitment to delivering exceptional customer care, the ideal candidate will thrive in a fast-paced environment and contribute to enhancing the customer experience. Join a forward-thinking team that values integrity, transparency, and respect while driving growth in the auto sector. If you are detail-oriented and dedicated to quality, this opportunity is perfect for you.

Qualifications

• Minimum of 2 years of QA experience with exceptional customer service skills.
• Strong focus on quality, analytical skills, and ability to multitask.

Responsibilities

• Assess quality of sales officers' performance and monitor calls.
• Coordinate call calibration sessions and provide performance data.
• Participate in design of call monitoring formats and quality standards.

Skills

Verbal Communication

Written Communication

Interpersonal Communication

Customer Service

Analytical Skills

Attention to Detail

Multitasking

Education

2+ years of QA experience

Experience in the automotive industry

Tools

Microsoft Office

Job description

Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.

Position: Quality Assurance (QA)

Are you a meticulous professional with a knack for ensuring excellence? Do you have an eye for detail and a passion for delivering top-notch customer service? If so, Syarah wants you! We are searching for a Quality Assurance Specialist who is not only skilled but also driven by a relentless pursuit of perfection.

Responsibilities:

1. Assess the quality of performance of our Sales officers handling customer interactions.
2. Monitor inbound and outbound calls to evaluate sales officers’ demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.
3. Participate in the design of call monitoring formats and quality standards.
4. Perform call and chat monitoring and provide trend data to the site management team.
5. Use the quality monitoring data management system to compile and track performance at both team and individual levels.
6. Coordinate and facilitate call calibration sessions for call center staff.
7. Perform other duties as assigned.

Minimum Requirements:

1. Minimum of 2 years of QA experience.
2. Excellent verbal, written, and interpersonal communication skills.
3. Outstanding customer service skills and dedication to providing exceptional customer care.
4. Strong focus on quality and customer service.
5. Exceptional listening and analytical skills.
6. Proficiency with Microsoft Office (intermediate Word, basic Excel).
7. Ability to multitask and thrive in a fast-paced team environment.
8. Experience in the automotive industry is a plus.

Quality Assurance (QA) is responsible for assessing the quality of the performance of our Sales officers who deal with our existing and potential customers. The QA will monitor inbound, outbound calls to assess sales officers demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.