Quality Assurance Officer

Syarah; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Specialist who is meticulous and driven by excellence. This role involves assessing the performance of Sales officers, monitoring customer interactions, and ensuring adherence to quality standards. The ideal candidate will possess exceptional communication skills and a strong focus on customer service. Join a dynamic team in the automotive sector, where your contributions will help shape the customer experience and drive the company's growth objectives. If you are passionate about quality and customer care, this opportunity is perfect for you.

Qualifications

• At least 2 years of QA experience with strong focus on quality.
• Excellent communication and customer service skills are essential.

Responsibilities

• Assess quality of performance of Sales officers handling customer interactions.
• Monitor calls for accuracy and adherence to company policies.
• Coordinate call calibration sessions for call center staff.

Skills

Verbal Communication

Written Communication

Interpersonal Communication

Customer Service

Analytical Skills

Attention to Detail

Multitasking

Education

QA Experience (2+ years)

Tools

Microsoft Office

Job description

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.

Position: Quality Assurance (QA)

Are you a meticulous professional with a knack for ensuring excellence? Do you have an eye for detail and a passion for delivering top-notch customer service? If so, Syarah wants you! We are searching for a Quality Assurance Specialist who is not only skilled but also driven by a relentless pursuit of perfection.

Responsibilities:

1. Assess the quality of performance of our Sales officers handling customer interactions.
2. Monitor inbound and outbound calls to evaluate sales officers demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.
3. Participate in the design of call monitoring formats and quality standards.
4. Perform call and chat monitoring and provide trend data to the site management team.
5. Use the quality monitoring data management system to compile and track performance at both team and individual levels.
6. Coordinate and facilitate call calibration sessions for call center staff.
7. Perform other duties as assigned.

Desired Candidate Profile:

1. Minimum of 2 years of QA experience.
2. Excellent verbal, written, and interpersonal communication skills.
3. Outstanding customer service skills and dedication to providing exceptional customer care.
4. Strong focus on quality and customer service.
5. Exceptional listening and analytical skills.
6. Proficiency with Microsoft Office (intermediate Word, basic Excel).
7. Ability to multitask and thrive in a fast-paced team environment.
8. Experience in the automotive industry is a plus.

Company Industry:

• Automotive
• Auto Accessories

Department / Functional Area:

• Quality
• Testing
• QA
• QC
• Inspector