Quality and Training Manager

Blacklane works with thousands of professional chauffeurs around the globe. They are the face of Blacklane and need to understand and adhere to our quality standards.

As part of the KSA Operations teams, you will support and motivate them to deliver a consistently safe, reliable, and elevated guest experience. You will be a key pillar of Blacklane's training and quality standards. You will be responsible for maintaining and improving the quality standards of our chauffeur services in KSA. By leveraging data-driven insights, you will lead the development and implementation of training programs, ensure adherence to quality standards, and foster a culture of excellence within our partner network. If you're a methodical person obsessed with details, luxury, sustainability, and ultra-high quality, then we'd love to schedule a call. You'll be joining a great international team of highly talented people who are more than eager to welcome you onboard!

YOUR CHALLENGE:

• Develop and lead Blacklane's chauffeur training academy and programs in KSA.
• Design & grow the theoretical and practical courses in all segments of chauffeur training and manage our Learning Management Systems in English as well as Arabic.
• Use data to help identify areas of improvement in chauffeur performance and quality and provide insights for new training materials.
• Manage our auditing process, quality assurance frameworks, and conduct spot checks.
• Manage the quality of our partners by analyzing data, setting clear expectations, and providing frameworks for other operations teams.
• Carry out theoretical and practical sessions covering the key competency areas identified in the core chauffeur training modules.
• Promote a culture of teamwork, sustainability, stability, respect, and tolerance.
• Provide feedback and continuously develop the effectiveness of the course material to the Head of Operations and Global Quality Team.

ABOUT YOU:

• You have 6+ years relevant work experience in a business environment.
• You have a strong passion for quality, professionalism, and delivering high-quality services.
• You have an in-depth understanding of luxury service elements and the ability to ensure guest satisfaction.
• You are passionate about electric vehicles, sustainability, and the future of mobility.
• You have experience in setting up and implementing quality and training programs within luxury industries, with a track record of improved performance.
• You are strong at data analysis, including gathering, analyzing, and drawing meaningful conclusions to drive insights and iterate on existing approaches.
• You are a team player, with the ability to motivate the team to improve each day and develop a sense of pride associated with chauffeuring.
• You have excellent organizational and communication skills, with the ability to multitask and prioritize.
• You have strong interpersonal skills and cultural sensitivity, coupled with effective communication and presentation abilities to diverse groups.
• You exhibit leadership qualities and the ability to lead and inspire teams.

Company Industry:

• Travel
• Tourism

Department / Functional Area:

• Quality
• Testing
• QA
• QC
• Inspector

Keywords:

• Quality And Training Manager