Quality Analyst — Elevate Customer Experience in Riyadh

Tamara; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading fintech company in Saudi Arabia is looking for a Quality Analyst to join their Quality Assurance team in Riyadh. The successful candidate will monitor customer interactions, deliver feedback, and analyze quality data to improve service standards. Ideal candidates should have at least 1 year of relevant experience and strong analytical skills. Familiarity with Google Workspace tools is preferred.

Qualifications

• 1 year of experience in Quality Assurance or a similar role within a customer service/call center.
• Proven ability to manage multiple priorities and meet deadlines.
• High integrity and objectivity in evaluations.

Responsibilities

• Monitor and evaluate customer interactions against quality standards.
• Deliver constructive feedback to agents and team leaders.
• Track and analyze quality data and report on trends.

Skills

Communication skills

Coaching skills

Analytical mindset

Attention to detail

Familiarity with Google Workspace tools

Tools

Google Sheets

Google Docs

Google Forms

Google Slides

Job description

A leading fintech company in Saudi Arabia is looking for a Quality Analyst to join their Quality Assurance team in Riyadh. The successful candidate will monitor customer interactions, deliver feedback, and analyze quality data to improve service standards. Ideal candidates should have at least 1 year of relevant experience and strong analytical skills. Familiarity with Google Workspace tools is preferred.