QHSE Manager KSA

EssilorLuxottica Group; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global company in the eyewear and eye care industry seeks a Quality Manager to develop and maintain a robust Quality Management System. This role involves ensuring compliance with ISO standards, enhancing customer satisfaction, and managing environmental and safety policies. The ideal candidate will possess strong analytical and leadership skills, with a focus on continuous improvement and customer-centric approaches.

Qualifications

• Experience with ISO 13485, ISO 9001, ISO 14000, or ISO 45001 standards.
• Strong analytical skills for data analysis, feedback, and decision-making.
• Fluency in French and English essential.

Responsibilities

• Manage compliance of the local QMS with ISO standards.
• Monitor customer feedback and participate in action plan definitions.
• Ensure product and service compliance with regulations.

Skills

Analytical skills

Leadership

Project management

Customer centric mindset

Problem solving

Communication

Education

Experience managing QMS based on ISO standard

Technical knowledge on Statistical Process Control

Medical device Optical industry experience

Tools

MS Office

BI applications

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

Main assignment :

Developing, maintaining and implementing Company Quality, Health, Safety and Environment (QHSE) Management System as per ISO & Group Standard.

Ensure customer satisfaction and customer feedback management.

Ensure product and service compliance

Ensure compliance with regulations and any other applicable requirements.

Monitor and improve process capability with the support of process experts, maintain continuous communication with stakeholders and support the regional quality network.

Job Responsabilities :

Quality Management System

• Manage and ensure compliance and consistency of the local QMS with the group standard, ISO 13485 standards, and other applicable requirements.
• Ensure effectiveness, continuous improvement of the QMS and awareness at all levels of the organization.
• Develop, implement and monitor quality policies and procedures
• Organize, monitor, and optimize PDCA Quality Action Plan reviews
• Monitor and communicate assigned key performance indicators and disseminate global objectives and action plans.
• Communicate effectively with internal and external stakeholders on QHSE issues.

Medical Device Regulations

• Ensure compliance with regulatory requirements
• Driving medical device registrations and communications with regulatory authorities

Customer Satisfaction

• Listen to the market, identify trends, weaknesses, and problems to be resolved
• Monitor customer feedback and complaints and participate with other departments on the analysis and action plan definition to improve customer satisfaction.

New Product / Process / Equipment Validations

• Ensure that new product, process and equipment follow proper validation process as per group requirements
• Prepare Product release and secure Market release from regional quality
• Analyze production data to identify improvements and support the implementation of action plans
• Ensure that the production Quality team has all the necessary skills and equipment to achieve the required quality level
• Ensure that applicable testing methods, cosmetic, optical and other quality standards are implemented and respected
• Maintain site metrology up to date
• Manage the quality level of suppliers (internal and external)
• Contribute with the operations team in improving performance, resolving quality issues using QRQC, 8D, etc.
• Sets up and implements policies & procedures in Environment, Health and Safety
• Ensures implementation of Crisis Management Policy and procedures.
• Promote EHS awareness to employees, contractors, subcontractors to ensure compliance with EHS requirements on site
• Monitors and analyzes accident / incident and collaborate with teams to improve prevention
• Rigorously apply EHS rules and actively participate in the implementation of group requirements.
• Promote and ensure compliance with EssilorLuxottica's core values and EHS culture.

Candidate Profile :

• Experience managing QMS based on ISO standard (either of ISO 13485 / 9001 / 14000 / 45001)
• Good understanding of environmental regulations and occupational health & safety requirements
• Technical knowledge on Statistical Process Control, problem solving tools
• Strong analytical skills; able to analyse data, feedback and make conclusions and / or decisions
• Customer centric mindset with leadership and project management skills
• Good listener with excellent organizational skills and passionate driving results
• Good computer skills and solid knowledge in MS Office and BI apps
• Excellent verbal and written communication skills – Fluency in French & English essential
• Medical device Optical industry experience is a strong advantage